Telkom Blues<\/p>\n
I have some complaints about PT Telkom's services. In Bintaro
\nand Kemang (where I used to stay) I always received a perincian
\n(itemized list of international calls) when paying my bills. In
\nKemanggisan (Slipi), West Jakarta, I have not received any
\nitemized accounts since April. Every time I ask for one at BNI,
\nthey always say: We have none, or none are available.
\nWhen I protest they say it is not their business. Even when my
\nbills were very high (Rp 1.4 million) they said, "then don't pay
\nthe bill", knowing full well that my phone would be disconnected.<\/p>\n
Telkom must advise the amount to be paid on the fifth of each
\nmonth. We must pay before the 20th, after that we must pay a fine
\nof Rp 5000. After the last day of the month the phone is cut off.<\/p>\n
If I have to go to BNI every day for information about my
\nbill, it would be very expensive for me in terms of office hours
\nlost. So I send my maid each time, taking her away from other
\nwork that needs to be done.<\/p>\n
I wanted to pay the November bill (period Sept. 20 - Oct. 19)
\non Nov. 29, however I also wanted a perincian. There wasn't one
\navailable, they said, and thus my maid did not pay the bill.<\/p>\n
When I told her to pay the next day (Nov. 30), she was
\ninformed that the office wasn't receiving payments. The next day
\n(Dec. 1) my telephone was cut off.<\/p>\n
When my maid later paid the bill and asked when the phone
\nwould be reconnected, she was told to be patient, it would be
\ndone soon. Upon repeated requests thereafter she was always told:
\nBe patient\/your line must be out of order\/it is not our
\nbusiness\/you are late in payment etc. On Jan. 2, 1995 it was
\nstill not connected.<\/p>\n
I can't help but feel that Telkom's personnel is inadequate
\nand definitely not suitable for the job at hand. Always using
\nexcuses and stalling so that they do not have to work. The same
\nthing applies for technical services.<\/p>\n
For some reason or another, just before Christmas and Idul
\nFitri, my telephone lines mysteriously develop interference. The
\nattention given to them is usually lacking. The solution is
\nusually to ask a friendly Telkom person to attend to it for a
\n"reward." Then all of a sudden the interference disappears
\nentirely. Strange coincidence.<\/p>\n
My questions are:<\/p>\n
* Is there an alternative service for international calls
\n(beside Telkom's)?<\/p>\n
* Is there a complaint department in Telkom where complaints
\nare formally registered?<\/p>\n
* If there is interference on my line, where do I formally
\nlodge a complaint so it can be referred to later on when not
\nattended to?<\/p>\n
* When Telkom's bills are not available on the fifth of the
\nmonth, where can I obtain the information or formally lodge a
\ncomplaint?<\/p>\n
R.C. WAHR<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/telkom-blues-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }