Telephone consumers among most critical<\/p>\n
JAKARTA (JP): The classic complaints about telephone services
\nkeep cropping up because telephone users are among the most
\ncritical of consumers, a consumer advocate said.<\/p>\n
Zoemrotin K. Soesilo of the Indonesian Consumers' Foundation
\n(YLKI), compared complaints her office had received in its survey
\nlast year at a seminar on telephone service yesterday.<\/p>\n
She said people still report problems with new phone lines and
\nslow repairs, and complaints about bills are on the rise with her
\noffice receiving 11 cases in one month.<\/p>\n
\"(State-run telephone firm) PT Telkom can only try to improve
\nits services although critical consumers keep increasing their
\ndemands,\" she said. The seminar was at the West Jakarta office of
\nPT Telkom on Jl. S. Parman.<\/p>\n
One of the problems PT Telkom should fix is making local phone
\ncall charges clear to consumers, as well as charges on distance
\ncalls, she said.<\/p>\n
YLKI's content analysis of media reports in February last year
\nfound 637 readers writing on consumer complaints. Transportation
\ncomplaints ranked first with 141 entries while telecommunications
\nranked second with 133.<\/p>\n
Seventy-eight dealt with new phone lines and slow repairs, 45
\nwere PT Telkom's responses and 10 were compliments to the company
\nabout its services.<\/p>\n
Meanwhile the deputy head of Region II of the PT Telkom
\noversees Jakarta, Jimmy R. Villanueva, promised thousands of
\nclients would see improved connections this year.<\/p>\n
\"We are doing major repairs in many areas,\" Jimmy said, for
\nexample flood prone areas in Jelambar, West Jakarta. (anr)<\/p>",
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"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
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