Telephone bill woes<\/p>\n
On Aug. 11 I accompanied an American friend to BCA Bogor to
\nhelp her pay her first phone bill. There were many people waiting
\nso I asked the woman in charge how long it would take before we
\nwere served. She was very abrupt and replied that she had no
\nidea. It was about 11:30 a.m. so I told her we would return about
\n2 p.m.<\/p>\n
When we came back, we were surprised to find BCA closed. The
\nwoman in charge said the bank closed at 2 p.m. Why didn't she
\ntell us before what the closing time was? She argued that I told
\nher we would return in two hours, not at 2 p.m.<\/p>\n
We didn't want to argue further so we said we would return the
\nfollowing morning. We reminded her that we had already put our
\nnumber for service in the line. We felt disappointed again
\nbecause she said: "No, tomorrow you have to be in line again." We
\nunderstood that this was bank policy and left.<\/p>\n
The next morning we tried to pay the bill for the third time
\nbut were disappointed again. After getting out of the elevator,
\nwe noticed that the woman in charge was processing the phone bill
\nof a woman who had shared the elevator with us.<\/p>\n
Confidently I wrote down our number thinking she would process
\nit next. But she pointed to a stack of numbers and said: "Put
\nthere." We had to wait our turn.<\/p>\n
My American friend looked troubled and asked why this other
\ncustomer received special treatment. I did not know the answer to
\nthis question. But I wondered why the woman did not treat
\neveryone fairly. Wasn't the bank's policy: "first come first
\nserved."<\/p>\n
We think the supervisor should ensure that all customers get
\ntreated fairly.<\/p>\n
LEANY N. HARSA<\/p>\n
Bogor, West Java<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/telephone-bill-woes-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }