Jakarta (ANTARA) - PT TASPEN (Persero), marking National Customer Day\n2026, has reaffirmed its commitment to delivering responsive services\noriented towards the needs of its participants.<\/p>\n
\u201cFor us, a customer\u2019s smile is a reflection of our commitment to\ncontinuously providing the best service,\u201d said TASPEN Corporate\nSecretary Henra in a statement in Jakarta on Friday.<\/p>\n
TASPEN commemorated National Customer Day 2026 under the theme\n\u201cServing with All Our Heart: The Customer\u2019s Smile is Our Smile,\u201d with\nactivities held simultaneously across 57 TASPEN branch offices to bring\nservices closer to participants.<\/p>\n
According to Henra, the 2026 commemorations were strengthened by\nvisits from the Board of Directors to six branch offices and the\nresidences of retired participants to greet TASPEN members directly.<\/p>\n
\u201cThrough the National Customer Day commemoration, TASPEN aims to\nensure that every service provided meets the needs of participants,\nproviding comfort, care, and a positive experience,\u201d she added.<\/p>\n
Meanwhile, Mudas (75), a retired participant who was visited,\nexpressed his appreciation for the attention and service provided by\nTASPEN. He noted that the direct visit to his home demonstrated TASPEN\u2019s\ncare, providing a positive and memorable experience.<\/p>\n
\u201cI am very happy to be visited directly by TASPEN. So far, TASPEN\u2019s\nservices have been easy and very helpful. For my monthly authentication,\nI now only need to take a selfie through the Andal by Taspen\napplication, which is much easier and removes the need to visit the\noffice. My pension benefits are also received on time every month. Thank\nyou, TASPEN, for your service and attention to us retirees,\u201d said\nMudas.<\/p>\n
The presence of the Board of Directors during National Customer Day\nis an annual routine for TASPEN, demonstrating a consistent commitment\nto maintaining close proximity to participants.<\/p>\n
Furthermore, digital transformation via the \u2018Andal by Taspen\u2019\nsuperapp has been introduced to meet various service needs more\npractically, including authentication through selfies.<\/p>\n
To date, the Andal by Taspen application has been downloaded more\nthan 2.9 million times, indicating high usage of TASPEN\u2019s digital\nservices by participants.<\/p>\n
Currently, TASPEN provides services to 9.13 million participants,\nconsisting of 5.85 million active participants and 3.28 million\nretirees.<\/p>\n
These services are supported by TASPEN\u2019s network, which spans 57\nbranch offices, 46 payment partners, and over 16,000 service points\nthroughout Indonesia.<\/p>\n
TASPEN\u2019s commitment to delivering quality service is also reflected\nin its Customer Satisfaction Index (CSI), which reached 98.7 per cent in\n2025.<\/p>\n
This service enhancement aligns with TASPEN\u2019s role as a \u2018Centre of\nExcellence\u2019 in managing social security for Civil Servants (ASN), while\nsupporting the \u2018Asta Cita\u2019 of the President of the Republic of Indonesia\nin realising public services that are high-quality, inclusive, and\ncommunity-oriented.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/taspen-introduces-responsive-services-oriented-towards-participant-needs-1788530675", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }