The strategic research institution Citra Nasional Network (CNN) has\nreleased the results of a national survey regarding public perception of\nenergy security and the services provided by PT Pertamina (Persero). The\nresults show that the majority of the public holds a high appreciation\nfor Pertamina\u2019s performance, particularly in maintaining the stability\nof energy distribution, petrol station services, and digital\ntransformation through the MyPertability application.<\/p>\n
The survey, conducted between 4\u201317 April 2026, recorded a public\nsatisfaction level regarding Pertamina\u2019s operational services and\ncommunication at 83.7 per cent. This figure is seen as reflecting the\ncompany\u2019s success in maintaining the national energy supply amidst\nglobal economic pressures and international geopolitical dynamics.<\/p>\n
The national survey involved 1,580 respondents who are active users\nof Bio Solar, Pertalite, and 3kg LPG across Indonesia. The sampling was\nconducted using a multistage random sampling method with a 95 per cent\nconfidence level and a margin of error of approximately 2.47 per\ncent.<\/p>\n
The President Director of Citra Nasional Network, Muhammad Sutisna,\nstated that high public trust indicates that the community still views\nPertamina as a strategic institution capable of maintaining national\nenergy stability. \u201cThis high level of public trust shows that the\ncommunity assesses Pertamina as being able to maintain the stability of\nnational energy distribution sustainably,\u201d Sutisna said in a press\nrelease on Monday (18\/5\/2026).<\/p>\n
Sutisna explained the public\u2019s energy consumption patterns based on\nthe survey results. Approximately 67.2 per cent of respondents reported\nusing Pertamina fuel every day, while 29.1 per cent use fuel every three\ndays, and 3.7 per cent access fuel more than once every three days.\nFurthermore, 79.7 per cent of respondents obtain fuel from Pertamina\u2019s\nnetwork of petrol stations, while 20.3 per cent obtain it from retailers\nand private fuel providers.<\/p>\n
In the 3kg LPG sector, the survey showed that the majority of the\npublic still obtains subsidised gas through local kiosks and shops.\nSpecifically, 67.7 per cent of respondents obtain 3kg LPG through these\nchannels, while 2int 7.4 per cent purchase it at official distribution\nbases.<\/p>\n
Beyond operational services, digitalisation also received significant\nattention in the survey. Approximately 85.2 per cent of respondents\nexpressed support for the use of the MyPertamina application for\npurchasing subsidised fuel, such as Pertalite and Bio Solar, to ensure\nthat subsidies are more accurately targeted. According to Sutisna,\nPertamina\u2019s digital transformation is beginning to build a positive\nperception among the public, supported by the management of a national\nenergy user database that is increasingly precise.<\/p>\n
The survey also noted that public satisfaction with the stability of\nfuel and LPG distribution reached 83.6 per cent, with respondents noting\nPertamina\u2019s ability to maintain energy supplies even to remote areas.\nRegarding digital transparency, 78.2 per cent of respondents felt that\nthe energy distribution data system is now more organised and measurable\nthan before.<\/p>\n
Additionally, the public expressed appreciation for Pertamina\u2019s\npolicy of maintaining subsidised fuel prices despite rising global\nenergy prices. Approximately 81.2 per cent of respondents expressed\nsatisfaction with the policy to hold Pertalite and Bio Solar prices\nsteady. The quality of service at Pertamina petrol stations also\nreceived positive ratings, with satisfaction regarding station services\nreaching 87.1 per cent and satisfaction with the performance of station\noperators at 88.3 per cent.<\/p>\n
However, the survey also identified ongoing challenges in energy\naccess. Approximately 67.4 per cent of respondents reported difficulties\nin obtaining fuel and 3kg LPG, particularly outside of Java. For regions\noutside Java, 67.3 per cent of respondents stated that fuel and 3kg LPG\ndistribution remains slow and difficult to obtain, whereas in Java, 82.3\nper cent reported that these energy commodities are relatively easier to\naccess, despite occasional distribution delays.<\/p>\n
Sutisna noted that the public currently views Pertamina as an\nincreasingly modern, responsive, and transparent energy company in\nfulfilling its national energy security mandate. \u201cOverall, the public\nfeels that Pertamina is striving to balance the impact of rising global\nprices on the domestic economy through subsidies, while following market\nmechanisms for non-subsidised products,\u201d said Sutisna. He added that the\npolicy of maintaining subsidised fuel and 3kg LPG prices has\nsuccessfully helped maintain public purchasing power and national\neconomic stability.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/survey-83-7-per-cent-of-public-satisfied-with-pertaminas-performance-1780909866", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }