Pontianak \u2014 Supadio Airport has continued to enhance service quality\nfor passengers and has secured two international awards at the Airport\nService Quality (ASQ) Customer Experience Awards 2025, announced on 24\nFebruary 2026.<\/p>\n
The airport, managed by InJourney Airports, received the distinction\nof Best Airport of 2 to 5 Million Passengers in Asia-Pacific and Easiest\nAirport Journey in Asia-Pacific from Airports Council International\n(ACI), according to Joko Wahyudi, branch communication officer for PT\nAngkasa Pura Indonesia at the Supadio International Airport office in\nSungai Raya.<\/p>\n
These awards form part of a total of 32 international awards won by\nthe ten airports under InJourney Airports\u2019 management this year.<\/p>\n
The ACI ASQ Customer Experience Awards programme is the only global\ninitiative that directly measures passenger satisfaction in real-time\nwhilst they are at the airport, both in the departure and arrival areas.\nThe assessment is based on genuine user experience and serves as one of\nthe primary benchmarks for airport service quality worldwide.<\/p>\n
For West Kalimantan, this achievement reinforces Supadio Airport\u2019s\ncommitment to providing an easy, comfortable, and\ninternationally-standard travel experience for the public. \u201cWith\nincreasing passenger mobility and growing air connectivity, improving\nservice quality is key to strengthening the region\u2019s competitiveness\nwhilst supporting regional economic growth,\u201d Wahyudi said.<\/p>\n
Mohammad R. Pahlevi, Chief Executive of InJourney Airports, described\nthe achievement as an important phase in realising airports as the face\nand pride of the nation. He added that the award serves as proof that\nthe airport transformation programme being carried out since InJourney\nAirports was officially established in September 2024 is on the right\ntrack.<\/p>\n
The transformation is based on three main pillars: Premises\n(strengthening infrastructure and facilities focused on customer\nexperience), Process (inter-agency collaboration to improve efficiency\nand service integration), and People (developing human resources to\nglobal standards with a customer-centric orientation), supported by\ntechnology as an enabler.<\/p>\n
Achmad Syahir, Deputy Chief Executive of InJourney Airports, noted\nthat the ASQ award is not merely an achievement but also serves as\nmaterial for continuous evaluation in improving service standards.<\/p>\n
Beyond Supadio Airport in Pontianak, several other major airports\nhave also received awards, including Soekarno-Hatta Airport in\nTangerang, I Gusti Ngurah Rai Airport in Bali, Yogyakarta International\nAirport, and Sultan Hasanuddin Airport in Makassar.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/supadio-airport-enhances-services-and-wins-two-international-awards-1772013022", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }