Suggestions to Ancol Marina<\/p>\n
We would like to express our most sincere appreciation to
\nArthamara Wisata (Ancol Marina) and the staff at Bira Besar
\nisland for a most relaxing and enjoyable Easter weekend.<\/p>\n
However, as professionally run as the actual vacation was, the
\ntrip to and from the island was an experience that left us as
\nless than satisfied customers.<\/p>\n
Our comments and suggestions are as follows:<\/p>\n
1) On arrival, the docks at Ancol Marina were under
\nconstruction, leaving holes large enough for a small child to
\nslip through, or for a customer to fall in and break a leg. Our
\nsuggestion to the management of the Ancol Marina would be to
\nclose a single dock and complete all work on that dock before
\nopening it to the paying public.<\/p>\n
2) There are fuel lines laying exposed on the docks, and both
\ndock workers and customers are not prohibited from smoking on the
\ndocks. As this clearly represents an explosion risk, smoking
\nshould be prohibited in or around the dock area. \"No Smoking\"
\nsigns need to be clearly posted and the rule enforced!<\/p>\n
3) The \"speed boats\" were obviously overloaded, and only
\ninsistence of the customers prevented the boats from leaving
\nunder these dangerous conditions. Our request would be that the
\nboats have the capacity clearly posted, and that no boat be
\nallowed to leave with more than the legal capacity. Perhaps a
\nnaval officer or port official should be charged with this
\nresponsibility, and the captain of the boats be held strictly
\nresponsible. (Perhaps losing their captain's license for
\nviolations?)<\/p>\n
4) On the return trip from the Thousand Islands to Jakarta,
\nthe boat was supposed to land at Ancol Marina, but because of the
\nsize of the ship, it was diverted to a different port. This
\ncaused considerable frustration as people were trying to contact
\ntheir drivers to alert them to the change in arrival destination.
\nWe are not sure who is responsible to organize the trips out and
\nback from the islands, but these kinds of snafus are an
\nindication that the management is not taking responsibility to
\nadequately organize and coordinate the efforts.<\/p>\n
Our experiences in dealing with the staff was positive, yet
\nthey clearly lacked the authority to make the changes the
\ncustomers were demanding. As long-term residents of Indonesia, we
\nare appalled at the seeming inability or unwillingness of the
\nmanagement of Ancol Marina to put in place simple \"common sense\"
\nsolutions that would turn the Thousand Island experience from one
\nof frustration and danger, into a world-class tourist
\ndestination.<\/p>\n
Reform is not just a \"top down\" process, but requires \"bottom
\nup\" changes. When is this going to happen at Ancol Marina?<\/p>\n
PAUL D. GIAMMALVO<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/suggestions-to-ancol-marina-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }