State transportation firms asked to improve services<\/p>\n
JAKARTA (JP): State Minister of Administrative Reforms T.B.
\nSilalahi urged state transportation companies yesterday to
\nimprove their poor service.<\/p>\n
\"State-owned transportation firms are slower to improve
\nservice than other firms like (the electricity firm) PLN and
\n(domestic telecommunications carrier) PT Telkom,\" he said after
\ninspecting a new telecommunications service center on Jl. Supomo,
\nSouth Jakarta, yesterday.<\/p>\n
He said Telkom and PLN used high-technology equipment to
\nprovide better service.<\/p>\n
\"I understand that many people are still far from satisfied
\nwith transportation services even from Garuda and Merpati,\" he
\nsaid.<\/p>\n
\"As far as I know, no state-owned transportation firm has ever
\nwon an award for public service.\"<\/p>\n
The ministry of transportation oversees 17 state enterprises
\nincluding Garuda Indonesia airlines, Merpati Nusantara airlines,
\nthe Jakarta public transportation company Perum PPD, the railway
\nfirm Perum Perumka and oceanliner PT Pelni.<\/p>\n
Telkom's centers, officially launched yesterday by Minister of
\nTourism, Post and Telecommunications Joop Ave, are in Tebet and
\nCinere.<\/p>\n
They offer one-stop general service (information and
\ncomplaints), educational services (display and sales of
\ntelecommunications equipment), and telecommunications service
\n(new installation, complaints and registration changing).<\/p>\n
General manager of Telkom's Jakarta office, Guntur Siregar,
\nsaid the service centers were opened with an investment of about
\nRp 750 million for property renovation and equipment
\ninstallation.<\/p>\n
The new centers use siska, a data base with applications for
\ncustomer service orders, plant facility management, fault
\nrepairs, workforce management and billing. (icn)<\/p>",
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"sponsor": "Okusi Associates",
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