{
    "success": true,
    "data": {
        "id": 1465189,
        "msgid": "standard-chartered-banks-response-1447893297",
        "date": "2004-12-01 00:00:00",
        "title": "Standard Chartered Bank's response",
        "author": null,
        "source": "JP",
        "tags": null,
        "topic": null,
        "summary": "Standard Chartered Bank's response This is in response to the letter from Avian Eddyputra which was forwarded to the Standard Chartered Bank by The Jakarta Post. Avian Eddyputra has been our customer since April 2002 for both our Kredit Tanpa Agunan (KTA) -- unsecured loan -- and credit card products. After four months the outstanding amount on his card remained unpaid and our collection team was asked to make contact.",
        "content": "<p>Standard Chartered Bank's response<\/p>\n<p>This is in response to the letter from Avian Eddyputra which<br>\nwas forwarded to the Standard Chartered Bank by The Jakarta Post.<\/p>\n<p>Avian Eddyputra has been our customer since April 2002 for<br>\nboth our Kredit Tanpa Agunan (KTA) -- unsecured loan -- and<br>\ncredit card products. After four months the outstanding amount on<br>\nhis card remained unpaid and our collection team was asked to<br>\nmake contact. The records indicate that there were initially<br>\ndifficulties establishing effective communications with Avian.<\/p>\n<p>We have provided Avian with every alternative loan<br>\nrestructuring scheme to resolve his financial difficulties<br>\nwithout the intention of exacerbating his problem. We are<br>\ncommitted to providing these necessary alternatives to our<br>\ncustomers and finding an acceptable solution to problems which<br>\nmay arise.<\/p>\n<p>Standard Chartered Bank does not tolerate any non-ethical<br>\napproaches toward our customers. We have made a full<br>\ninvestigation of Avian's claims and we have not found any<br>\nimproper behavior by our representatives to Avian or toward his<br>\nfamily.<\/p>\n<p>We would like to express our sympathy about what has happened<br>\nto Avian and family. Customer feedback is valuable for us as part<br>\nof our efforts to improve our procedures and services.<\/p>\n<p>DADING SOETARSO<\/p>\n<p>Sr. Vice President<\/p>\n<p>Standard Chartered Bank<\/p>\n<p>Jakarta<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/standard-chartered-banks-response-1447893297",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}