Singapore Airlines clarifies<\/p>\n
I would like to thank Mr. Adrianus Hiyung Tjung for his letter
\nheaded Prompt service needed which appeared in this column of The
\nJakarta Post on Oct. 16, 1999.<\/p>\n
I am sorry Mr. Tjung had difficulties getting a seat on one
\nour flights. I need however to clarify how the reservation system
\nworks.<\/p>\n
As he pointed out, we have seven flights a day on the Jakarta-
\nSingapore route. We are usually able to accommodate requests for
\nbookings. There are, however, occasions when our flights are
\nfully booked. When this happens, even on the day of departure,
\ncontrol rests with our reservations office in town. If seats are
\navailable, the booking will be confirmed. If the flight is fully
\nbooked, then the customer will be advised to go to the airport to
\ntake his or her chances and stand by for the flight. With our
\nfrequency of flights, it is often possible to get a seat on a
\nlater flight.<\/p>\n
Certainly our airport office does not control reservations on
\nthe flight. Neither is it equipped to handle large numbers of
\nreservation inquiries. It is quite correct to say that our
\nairport staff cannot guarantee a seat; no one can if the flight
\nis full. To guarantee a seat when the flight is full may result
\nin a booked passenger being denied a seat, something that is
\ncertainly undesirable for both the customer and ourselves.<\/p>\n
While we do have the highest number of flights to Singapore
\nfrom Jakarta, we are continuously monitoring demand. If our
\ncurrent capacity offer is inadequate, we will look into
\nintroducing an additional flight in the near future. We hope then
\nto meet the request for seats, and reduce occasions where
\npassengers are disappointed.<\/p>\n
RAJA SEGRAN<\/p>\n
General Manager Indonesia<\/p>\n
Singapore Airlines<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/singapore-airlines-clarifies-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }