SIA replies<\/p>\n
We are referring to the letter written by Michael Sheehy in
\nThe Jakarta Post on Sept. 25, 2002.<\/p>\n
We are sorry to hear that Michael Sheehy was unable to redeem
\nhis Global Reward points for free travel on SIA, and we regret we
\nare unable to issue the tickets on Ansett's behalf. We would like
\nto explain the matter as follows.<\/p>\n
Each airline's frequent flyer program is operated as a
\nseparate business entity. Airlines cross-participate in each
\nother's frequent flyer programs for commercial reasons. Cross-
\nparticipation enables customers to travel on a participating
\nairline to earn points on his account in a frequent flyer program
\nnot operated by the airline he is flying on.<\/p>\n
Moreover, he can redeem his points for travel on the
\nparticipating airlines. However, the frequent flyer program with
\nwhich he has an account must issue the tickets. His used points
\nare deducted accordingly.<\/p>\n
When Sheehy flew on SIA and earned points on his Global
\nRewards account, SIA already paid Ansett for the points credited
\nto his account. Hence, SIA has already discharged its
\nobligations. When a customer uses the redemption ticket to fly on
\nSIA, the ticket coupons retrieved by SIA are used to bill the
\nairline that issued the tickets for the services rendered. If SIA
\nwere to issue the tickets on behalf of Ansett, it effectively
\nmeans that SIA is assuming the obligations of Ansett.<\/p>\n
In fact, most airlines do not even honor the tickets of a
\nfailed airline because its ticket coupons do not have any value.
\nSIA accepted Ansett tickets issued prior to Sept. 14, 2001, for
\ntravel on SIA as a gesture of goodwill to customers. These Ansett
\ntickets had no value for us. We ask for Sheehy's understanding
\nthat it would not be reasonable to expect SIA to assume the
\nobligations of Ansett.<\/p>\n
As for Sheehy's Kris Flyer status, we notice that Sheehy has
\nbeen a member with us since Jan. 15, 2002. As mentioned on the
\nKris Flyer program guide, the qualification and renewal for elite
\nstatus is between April 1 and March 31 of each year. Before March
\n31, 2002, Sheehy had accumulated 21,840 miles, which is still
\nbelow the Kris Flyer's silver elite status requirement.<\/p>\n
We seek his understanding that we need to exercise the same
\ncriteria for all Kris Flyer members. We would also like to have
\nthe opportunity to explain this to Sheehy personally.<\/p>\n
GLORY HENRIETTE, Executive Assistant, Public Relations,
\nSingapore Airlines, Jakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/sia-replies-1447899208",
"image": ""
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"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
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