{
    "success": true,
    "data": {
        "id": 1808068,
        "msgid": "security-guards-encouraged-to-become-frontline-ambassadors-of-service-and-safety-1781693435",
        "date": "2026-06-17 16:33:00",
        "title": "Security Guards Encouraged to Become Frontline Ambassadors of Service and Safety",
        "author": "indrastuti",
        "source": "MEDIA_INDONESIA",
        "tags": "",
        "topic": "Business",
        "summary": "PT Prima Karya Sarana Sejahtera (PKSS) held a jamboree for 600 security guards in Jakarta, focusing on elevating their role from mere security to frontline service ambassadors. The event provided training in service excellence and product knowledge, emphasising professionalism and communication. Awards were presented to top-performing personnel to reinforce the company's commitment to 'service excellence to be number one'.",
        "content": "<p>PT Prima Karya Sarana Sejahtera (PKSS) organised a Security Guard\nJamboree 2026 at Menara Brilian, Jakarta, attended by approximately 600\nsecurity personnel from across Greater Jakarta. Carrying the theme\n\u2018service excellence to be number one\u2019, the event served as a platform\nfor developing competence and strengthening a culture of excellent\nservice for security personnel as the company\u2019s frontline.<\/p>\n<p>Participants received training on service excellence and product\nknowledge, as well as sharing sessions from BRI\u2019s Customer Experience\nand Human Capital divisions regarding the strategic role of security\nguards in building trust and service quality. Participants also gained\ninspirational motivation from Dea Rizkita to continue developing and\ndelivering their best performance.<\/p>\n<p>PKSS Business Director Moh. Harsono stated that security guards not\nonly maintain safety but also represent the company by interacting\ndirectly with service users, making professionalism, communication, and\nservice quality essential competencies to continuously improve.\n\u2018Security guards are the frontline who interact directly with service\nusers. Therefore, professionalism, service attitude, good communication,\nand product understanding are competencies that must be continuously\nenhanced. Through this Security Guard Jamboree, we aim to build a\nsecurity unit that is not only reliable in maintaining safety but also\ncapable of providing the best service, thus becoming part of the effort\nto realise Service Excellence to Be Number One,\u2019 Harsono said in a\nstatement on Wednesday (17\/6\/2026).<\/p>\n<p>As a form of appreciation for the dedication and contribution of\nsecurity personnel, PKSS also presented Best Security awards to\npersonnel from various work areas. The awards were given to individuals\nwho demonstrated professionalism, integrity, and the best performance in\ncarrying out their duties. The series of activities concluded with a\ndisplay of Stick and Handcuff Gymnastics, showcasing the skills,\ndiscipline, cohesiveness, and preparedness of security personnel in\nperforming their duties professionally. Through the 2026 Security Guard\nJamboree, PKSS hopes all security personnel can continue to improve\ntheir competence, strengthen service quality, and become service\nambassadors capable of providing a sense of safety, comfort, and a\npositive experience for every service user, in line with the spirit of\n\u2018service excellence to be number one\u2019.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/security-guards-encouraged-to-become-frontline-ambassadors-of-service-and-safety-1781693435",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}