Seatbelts must work properly<\/p>\n
This country still has to learn that the Customer is King.
\nI refer to J. Turangan's letter in The Jakarta Post of Aug. 12.<\/p>\n
Seatbelts functioning properly are IATA regulations and are
\nvitally important for the safety of passengers on all aircraft.
\nEspecially during takeoff and landing it is a must to fasten
\nseatbelts, and in the air pilots always remind passengers to keep
\ntheir seatbelts on due to unexpected turbulence.<\/p>\n
As far as safety is concerned, all passengers are entitled to
\nseatbelts that are in working order because they pay for this
\nprivilege. It is the responsibility of the cabin crew to check
\nthis before takeoff and to see that all passengers -- economy or
\nfirst class, it does not matter -- are safe and comfortable.<\/p>\n
Without passengers or customers the airline goes bankrupt. It
\nis also a known fact that presidents or general managers of any
\ncompany or airline in Indonesia are always too busy to meet with
\nthe customer.<\/p>\n
They should make time for this and listen to complaints in
\norder to improve the service or safety of the customer.<\/p>\n
Competition is severe nowadays and that safety belt failure is
\nvery damaging for airlines companies' reputation.<\/p>\n
LYNNA VAN DER ZEE-OEHMKE, Bogor, West Java<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/seatbelts-must-work-properly-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }