Satisfied customer<\/p>\n
In January I remitted US$6,000 from my UK bank to my Tabungan
\nPlus account with the BNI in Kebayoran Baru, Jakarta. The
\nexchange rate at the time was varying but I had assumed it would
\nbe in the 6,000 to 8,000 region. I returned to Indonesia in March
\nand discovered that the dollars had been converted at Rp 4,000 to
\nthe dollar. I was naturally concerned and rather assumed that I
\nwould be writing you a letter of complaint.<\/p>\n
On March 21 I telephoned my BNI branch and I asked to speak to
\nthe manager. I was given a Mr. Budi Santoso and explained the
\nproblem in very halting Bahasa Indonesia. Mr Santoso said he
\nwould look into it.<\/p>\n
On March 23 Mr. Santoso told me that he had referred the
\nmatter to his head office. On the following day, one of his
\nstaff called to say that BNI accepted that a mistake had been
\nmade, that the rate should have been Rp 7,350 to the dollar and
\nthat they would refund the difference. Note that 7,350 is higher
\nthan the rate of 7,100 quoted by the Post for the day the deposit
\nwas made. On March 25, the amount owed was deposited in my
\naccount. Also deposited was interest on the amount unpaid at
\nrelevant BNI TaPlus interest rates -- I had been intending to
\ninquire about this but only after receiving the main sum owed for
\nfear of appearing too greedy!<\/p>\n
I would like to commend BNI, and Mr. Santoso, for the
\nprofessional (and honest) way in which they dealt with the
\nmatter. To be frank, I do not know how I could have dealt with
\nthe problem if they had not done so in such a businesslike
\nmanner.<\/p>\n
IAN BARTLETT<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/satisfied-customer-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }