Satelindo saga<\/p>\n
I have been a subscriber to the Satelindo GSM phone system
\nsince the beginning of this year. My phone was obtained through a
\nBank Bali promotional scheme. Since the billing system of
\nSatelindo changed some time in the middle of this year, certain
\ninvoices during this period make absolutely no sense. The
\nsubscriber is eventually either forced to accept the charge or
\nthrow away the card, stop paying bills or subscribe to a new
\nservice.<\/p>\n
I believe I was wrongly invoiced during the month of August-
\nSeptember for the sum of Rp 320,302. On many occasions, I have
\ncontacted Satelindo's customer service department by phone, fax
\nand registered mail letters, but have received no response.<\/p>\n
Bank Bali's customer service, which is more efficient than
\nSatelindo's, has tried to be of assistance, but all they have
\nbeen able to obtain is an invoice for the abovementioned amount.<\/p>\n
But they are unable to provide the detailed or itemized phone
\ncharges I have been billed for. After clearly trying umpteen
\ntimes, it seems Bank Bali has also given up by claiming that the
\nitemized billing does not exist and Satelindo is unable to
\nprovide a copy.<\/p>\n
In all sincerity, I doubt this invoice numbered 000092339-1,
\nbecause the very next month, on invoice 0001249753-3 for Rp
\n764,214, I have been invoiced for the same period for the sum of
\nRp 320,302.<\/p>\n
There seems to be no way to pursue this matter as Satelindo is
\nturning a deaf ear, and Bank Bali can only apologize and pass on
\ntheir regrets as they are unable to do anything.<\/p>\n
To whom does one turn? Satelindo obviously does not understand
\nthe term customer service, and this particular department in its
\ncorporate structure is a farce.<\/p>\n
S.L. ADWANI<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/satelindo-saga-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }