Samson's weak removal service<\/p>\n
On Sept. 6, Samson Movers Company was supposed to pack and
\nmove our furniture from Kemayoran to Kuningan, based on an
\nagreement with Andre, its removals manager.<\/p>\n
After a week of phone calls with him, he showed up with five
\nworkmen at 4 p.m., instead of at 12 noon as agreed, with lame
\nexcuses and minus tools (luckily my husband had a box of tools).
\nAndre, after surveying the furniture in the apartment, estimated
\nthat it would take about two hours at most to complete the
\npacking.<\/p>\n
Hopefully, the whole process of unpacking at the new place
\nwould be finished by 9 p.m.<\/p>\n
They started to pack but finished as late as 11 p.m. Many
\ntimes my husband had to lend a hand because of their obvious
\nineptitude at dismantling some of the furniture, which one would
\nhave expected professional movers to be able to handle with ease.<\/p>\n
We preceded them to our new place; they were supposed to catch
\nup with us within 30 minutes at that late hour. We kept in touch
\nwith Andre who, every time he spoke, would say they were quite
\nnear. To cut a long story short, it appears he was lying all the
\ntime and his drivers didn't know how to get to Kuningan. They
\nshowed up at 3:30 a.m. on the next day without Andre, and wanted
\nto unload the furniture and leave without unpacking.<\/p>\n
It was only after my husband threatened not to pay them at all
\nthat they unpacked, reassembled the furniture and finished at 7
\na.m. We paid half the bill as we were very unhappy at Samson's
\nservice and wanted to complain to the management.<\/p>\n
The second day we found a few items missing (a carpet,
\nstandard lamp, etc.) and many items broken. I called the company
\nto complain and was transferred to the manager, Wijono, who
\nclaimed, rudely, that he had no knowledge of the matter, the
\nwhole thing had been done behind his back and Samson bore no
\nresponsibility for what had happened.<\/p>\n
My husband spoke with him later and he, Wijono? promised that
\nhe would sort it out. Five days later he tried to avoid my
\nhusband's calls and absolved Samson from responsibility, turning
\nthe whole thing into a personal argument, never once expressing
\nhis regret, although we had in our possession an official receipt
\nfrom Samson. When my husband told him that the law would force
\nSamson to make redress he went berserk, swearing.<\/p>\n
Clearly Samson Movers management fell miserably short in their
\nprofessionalism, credibility and customer care.<\/p>\n
ROHAYU KUTEP
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/samsons-weak-removal-service-1447893297",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}