RSPI responds to criticism<\/p>\n
This letter is in response to an article titled Hospital
\nreported for alleged malpractice published in The Jakarta Post on
\nAug. 14. The article made mention of our establishment, Rumah
\nSakit Pondok Indah. However, we believe there are some
\ninaccuracies in the article that might lead to misperception
\namong your readers and thus tarnish our hospital's reputation.
\nWithin this context we would like to clarify as follows:
\n * First, we regret that no one from our hospital (RSPI) was
\ncontacted by Post journalists for statements, confirmation, or
\nany kind of information relating to the article's content.
\nTherefore, the last paragraph containing Dr. Mus Adia's statement
\nin her capacity as RSPI director of medical services must have
\nbeen acquired from other sources, not from RSPI, which has
\nresulted in some information being inaccurate.
\n * RSPI did invite Mrs. Masnur to come to RSPI in order to
\nreceive an explanation from our side, during which we proposed
\nsolutions to her complaint that she refused to accept. In
\naddition, RSPI always meets with patients at their request in
\norder to provide whatever support will resolve the matter best.
\n * RSPI has always been highly responsive -- or even proactive
\nwhen needed -- to any input, let alone complaints, as forwarded
\nby our patients. In relation to both Mrs. Masnur and Mrs Debora,
\nRSPI immediately carried out an internal review on whatever the
\nimplicated doctors had done in relation to both patients and
\nfound that our doctors' treatment of both was absolutely
\ncompliant with what is commonly accepted as normal medical and
\nhospital practice.
\n * Overall, RSPI is by all means looking forward to explaining to
\nthe public the actual course of events -- mainly the medical
\ntreatment that the two patients received from RSPI -- in order to
\nclarify the matter before the public. Unfortunately, we are still
\nprevented from doing so as the patients do not wish us to do so.
\n * As a leading hospital, RSPI kindly urges all of its
\nstakeholders, including the general public, to query directly
\nwith us any matter involving doubts, rumors, or even accusations
\nabout RSPI activities in order to get a clear understanding from
\nfirst-hand sources within the hospital.<\/p>\n
HERMANSYUR KARTOWISASTRO
\nExecutive Director
\nRSPI
\nJakarta<\/p>",
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"sponsor": "Okusi Associates",
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