{
    "success": true,
    "data": {
        "id": 1679463,
        "msgid": "royaltrans-booking-system-in-chaos-transjakarta-apologises-1776253859",
        "date": "2026-04-15 18:30:51",
        "title": "Royaltrans Booking System in Chaos, Transjakarta Apologises",
        "author": "Azwar Ferdian",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "A viral social media post highlighted the chaotic rollout of Royaltrans's new seat booking system, causing confusion among passengers on its first day. Transjakarta's Head of Communications and CSR, Ayu Wardhani, issued an apology and outlined improvements, including allowing same-day bookings and enabling reservations up to seven days in advance via the TJ: Transjakarta app. The company is also updating seat availability regularly on social media and the app to enhance transparency and user experience.",
        "content": "<p>JAKARTA, KOMPAS.com - A viral post from one Royaltrans bus passenger\nshared an unpleasant experience while using the public transport\nservice. The post, shared via the Instagram account <span class=\"citation\" data-cites=\"kabarcibubur24jam\">@kabarcibubur24jam<\/span>, described the\ncomplexity of the newly implemented passenger seat booking system for\nthe Royaltrans bus service. According to the narrative in the post, the\nfirst day of the booking system implementation turned chaotic because\nmany people were unaware of the changes to the ticket purchasing system.\nAs a result, many Royaltrans bus passengers were confused about\nobtaining seat tickets. Ayu Wardhani, Head of the Communications and CSR\nDepartment at Transjakarta, stated that the company conveyed an apology\nfor the inconvenience experienced by customers on the first day of the\nRoyaltrans seat booking implementation. Ayu also said that the company\nhas listened to customer feedback and has taken technical and strategic\nsteps to ensure a better customer experience. Customers can still make\nticket reservations on the day of departure if seats are available. \u201cTo\nmake it easier for customers to plan their trips, Royaltrans seat\nreservations via the TJ: Transjakarta app can be made starting from\nseven days before departure,\u201d she said. Furthermore, for transparency on\navailable seat data, Ayu said the company has been updating seats\nregularly through Instagram Stories on the official accounts <span class=\"citation\" data-cites=\"PT_Transjakarta\">@PT_Transjakarta<\/span>\nand <span class=\"citation\" data-cites=\"infotije\">@infotije<\/span>, and\ncustomers can also continue to monitor via the TJ: Transjakarta app.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/royaltrans-booking-system-in-chaos-transjakarta-apologises-1776253859",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}