{
    "success": true,
    "data": {
        "id": 2062266,
        "msgid": "ride-hailing-apps-race-to-develop-technology-and-enhance-passenger-safety-features-1793332267",
        "date": "2026-10-30 09:32:48",
        "title": "Ride-Hailing Apps Race to Develop Technology and Enhance Passenger Safety Features",
        "author": "",
        "source": "VIVA",
        "tags": "bisnis",
        "topic": "Technology",
        "summary": "Ride-hailing firms are expanding safety features as they compete to meet passenger needs, with Grab Indonesia offering tools to check vehicle details, share trip information and seek assistance. Grab says safer journeys depend not only on technology but also on user awareness, communication and access to support; feature availability varies by location and trip type.",
        "content": "<p>Ride-hailing companies are racing to expand their services with\nfeatures that meet consumers\u2019 varied needs amid stiff competition. In\nthe transport business, arriving safely at one\u2019s destination is a\nfundamental priority, and technology should help users achieve it.<\/p>\n<p>Discussions about safety should therefore go beyond the names of\nindividual features. More important is whether users understand them,\nknow when to use them, and continue to exercise their own judgement and\nseek help from people nearby.<\/p>\n<p>Grab Indonesia is among the companies developing safety features.\nUsers can choose a well-lit, clearly visible pick-up point, check\nvehicle details, and share their trip with family or friends.<\/p>\n<p>During a journey, users can monitor their route and open the Safety\nCentre if they need assistance. Features including Share My Ride, Trip\nMonitoring, AudioProtect and safety reporting are available depending on\nthe location and type of trip.<\/p>\n<p>However, not every feature is available to all users, so it is\nimportant to check the app directly.<\/p>\n<p>Radhi Juniantino, Grab Indonesia\u2019s Director of Trust &amp; Safety and\nGrab Support, said safer journeys at night were not a matter of relying\non a single button. They required a combination of technology,\nvigilance, communication and a willingness to seek help when\ncircumstances changed.<\/p>\n<p>\u201cFor Grab, safety is not merely a feature but a commitment that we\nbuild into every stage of the user experience: before a booking, while\nthe service is under way, and after a trip or order has been completed,\u201d\nRadhi said in a statement on Thursday, 29 October 2026.<\/p>\n<p>Through the in-app Safety Centre, users can share trip details with\npeople close to them, access emergency assistance and report problems\nmore easily.<\/p>\n<p>Behind the scenes, Grab\u2019s Trust &amp; Safety and Grab Support teams\nalso monitor and follow up on reports, while strengthening protections\nfor accounts and transactions against various forms of fraud.<\/p>\n<p>\u201cWe also provide driver and delivery partners with safety education,\nand work with the government, law enforcement and communities to help\ncreate a safe ecosystem,\u201d he said.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/ride-hailing-apps-race-to-develop-technology-and-enhance-passenger-safety-features-1793332267",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}