RI post office's image<\/p>\n
From Media Indonesia<\/p>\n
On Nov. 26, I collected a package from the post office at Jl.
\nPemuda No.79 Rawamangun, East Jakarta. The package contained my
\nbooks, which I had sent from Adelaide, Australia on Oct. 25. At
\nthat time I considered surface mail the best way to send the
\nbooks to Jakarta as it was impossible for me to take the books on
\nmy flight, given the limited baggage allowance.<\/p>\n
How disappointed and sad I was to see that the package was
\nruined. All the books were wet and some had even been replaced by
\nseven Indonesian comics. I took the ruined cardboard and
\nunimportant books back to the package division on Jl. Pemuda.<\/p>\n
I filed a complaint about the condition of my package and
\nabout the missing books. A female officer received my complaint.
\nShe asked me to make a statement about this matter. But, what
\ndifference will it make? The package I received will remain
\ndamaged and similar cases continue to occur. Meanwhile, I am
\nawaiting another package and have no idea what condition it will
\nbe in.<\/p>\n
I told the female officer that the Australian post office did
\nnot want to provide insurance on the package I sent to Indonesia.
\nHowever, the same post office was willing to provide cover for a
\npackage dispatched to the U.S. The stated reason was that the
\nIndonesian post office had been notorious for confusing things
\nand for items frequently going missing.<\/p>\n
I expressed my anger and the same officer even blamed the
\nCustoms and Excise Office for breaking open my package. Again, I
\nwas asked to make a complaint to that office. The post office
\nemployee said that this incident was the first complaint she had
\never received. Yet, I couldn't quite believe it as my family and
\nfriends have also had similar experiences. They have, for
\nexample, lost clothes, shoes and even a certificate for a Master
\nof Arts degree sent from America and Japan.<\/p>\n
How could this happen? Will such a disappointing service be
\nallowed to continue? If it does, the bad image of the Indonesian
\npostal company (PT Pos Indonesia) in the eyes of other countries'
\npostal services will remain as it is.<\/p>\n
MAHDA S SYAHDU<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/ri-post-offices-image-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }