A post went viral on social media regarding a resident\u2019s complaint in\nthe JAKI app that was followed up with artificial intelligence\n(AI)-edited photos. Deputy Coordinator of the Special Staff to the\nGovernor of DKI Jakarta, Yustinus Prastowo, conducted a check on the\nincident.<\/p>\n
\u201cAs far as checked, it is indeed the case (using AI photos), as found\nby Diskominfotik and the Bureau of Government,\u201d said Prastowo when\ncontacted on Sunday (5\/4\/2026).<\/p>\n
Subsequently, the DKI Jakarta Provincial Government is examining the\nindividual who created the AI-based follow-up. Prastowo stated that\nsanctions will be imposed after the examination process for that\nindividual is complete.<\/p>\n
\u201cEverything is in process. There are stages of examination according\nto regulations. So the subsequent sanctions will be determined based on\nthe examination results,\u201d he said.<\/p>\n
Prastowo assured that they will conduct corrections and strengthen\nthe monitoring system to prevent similar incidents from recurring.<\/p>\n
Meanwhile, the Head of the DKI Jakarta Communication, Informatics,\nand Statistics Agency (Diskominfotik), Budi Awaluddin, stated that they\nhave coordinated with the Bureau of Government as the final validator\nfor all follow-ups on complaints carried out by Regional Device\nOrganisations (OPD) and Regional Owned Enterprises (BUMD).<\/p>\n
\u201cThe Bureau of Government acknowledges there was an error in the\nvalidation process. Previously, no evidence of follow-up complaints\nusing AI-generated photos has ever been found,\u201d said Budi.<\/p>\n
Budi emphasised that they will take firm actions against the\nindividual. The DKI Provincial Government will directly reprimand\nKalisari Ward.<\/p>\n
\u201cFirst, issuing a written reprimand letter to Kalisari Ward, which is\nindicated to have falsified evidence of follow-up on public complaints.\nSecond, re-inputting the public complaint to be directed to the\nTransportation Agency as the handler of parking matters,\u201d he said.<\/p>\n
Furthermore, the DKI Provincial Government will issue a Circular from\nthe Regional Secretary containing a prohibition on the use of AI in\nsubmitting evidence of complaint follow-ups. This also serves to remind\nall OPD\/BUMD to handle complaints properly and correctly.<\/p>\n
\u201cFourth, providing special guidance in the Townhall Meeting regarding\nrepeated complaint handling. Fifth, coordinating with the Inspectorate\nto design sanctions for OPD\/BUMD proven to have falsified follow-up\nevidence,\u201d he said.<\/p>\n
Budi emphasised that every report from the public is an important\npart of efforts to maintain the quality of public services. Therefore,\nintegrity in every follow-up process is non-negotiable.<\/p>\n
\u201cWe deeply regret this incident because it tarnishes the good name\nand performance of field officers who have worked with high dedication\nand responsiveness,\u201d he stated.<\/p>\n
Budi mentioned that from January to March 2026, there were around\n62,571 public complaints received through various channels, including\nthe JAKI app and the integrated Public Quick Response System (CRM).\nAccording to him, an average of 20,857 complaints are received each\nmonth, which are then followed up by OPD\/BUMD and verified by the Bureau\nof Government.<\/p>\n
\u201cWith such a large number of complaints, Diskominfotik will assist\nthe Bureau of Government in identifying follow-up evidence that\npotentially uses AI, so that the verification process becomes more\naccurate and accountable,\u201d said Budi.<\/p>\n
The DKI Provincial Government appreciates the active participation of\nthe public in submitting complaints. Budi encourages residents to\ncontinue playing a role in monitoring and providing feedback on the\nfollow-ups conducted.<\/p>\n
\u201cWe urge the public to continue reporting problems in their areas. We\nalso greatly appreciate it if the public checks the follow-up results\nand provides input for future improvements,\u201d he added.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/residents-complaints-to-jaki-responded-with-ai-photos-dki-to-reprimand-kalisari-ward-1775649142", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }