{
    "success": true,
    "data": {
        "id": 1679413,
        "msgid": "residents-complain-about-royaltrans-booking-system-transjakarta-responds-1776253850",
        "date": "2026-04-15 17:58:47",
        "title": "Residents Complain About Royaltrans Booking System, TransJakarta Responds",
        "author": "",
        "source": "DETIK",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "Passengers have complained about the new booking system for TransJakarta's premium Royaltrans bus service, citing a lack of prior socialisation and delays that made the initial rollout uncomfortable. TransJakarta has apologised for the inconvenience and explained that the system aims to ensure seat availability and a more comfortable travel experience, with bookings possible up to seven days in advance via their app. The company is committed to improving the service through technical enhancements, on-site assistance, and ongoing feedback evaluation to maintain reliable public transportation in Jakarta.",
        "content": "<p>The booking or reservation system for Royaltrans, TransJakarta\u2019s\npremium bus service, has been criticised by residents as not conducive.\nTransJakarta has expressed apologies for the discomfort experienced by\ncustomers on the first day of implementing the Royaltrans seat booking\nsystem.<\/p>\n<p>Complaints from several TransJakarta users went viral on social\nmedia. From the viral posts, Royaltrans customers complained about the\nrequirement to book tickets through the app without prior socialisation.\nAdditionally, the perceived lateness of Royaltrans buses further made\nthe situation not conducive.<\/p>\n<p>\u201cThe implementation of the seat booking system is an innovation to\nprovide seat certainty and a more comfortable, assured, and planned\ntravel experience for customers,\u201d said the Head of Public Relations and\nCSR Department of TransJakarta, Ayu Wardhani, in a written statement on\nWednesday (15\/4\/2026).<\/p>\n<p>Ayu explained that TransJakarta has taken several technical and\nstrategic steps to improve service quality going forward. One of them is\nto ensure customers can still book seats on the day of departure as long\nas seats are available.<\/p>\n<p>Additionally, bookings can be made starting from H-7 through the\nTransJakarta app to facilitate travel planning. Ayu said TransJakarta\nalso updates seat availability information periodically through official\nsocial media accounts and the app as a form of transparency.<\/p>\n<p>On the other hand, field officers are directed to socialise and\nassist customers in understanding the new system. Ayu emphasised that\nthey are committed to continuously evaluating and listening to customer\ninput.<\/p>\n<p>\u201cWe appreciate the patience of customers and continue to strive to\nprovide a premium transportation service that is comfortable, safe, and\nreliable,\u201d she said.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/residents-complain-about-royaltrans-booking-system-transjakarta-responds-1776253850",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}