Ratelindo's service disappointment<\/p>\n
As a telecommunication service company, Ratelindo identifies
\ncustomer satisfaction as its top priority. But my experience with
\nthis company's service has been disappointing.<\/p>\n
I have already read numerous complaint letters in newspapers
\nabout the company's service. Ignoring these rumors, though, I
\ndecided to register with the company on July 24.<\/p>\n
Usually it takes three days (maximum) for an installation
\nafter registration. They only installed mine on July 31 because I
\ngot angry and called them almost every day.<\/p>\n
It was irritating when my friend, who lives in the same house
\n(but different room), got her telephone line quicker. She had
\nregistered two days later, on July 26, and the technician came
\nthe next day.<\/p>\n
On Saturday, Aug. 2, after returning from work at 4 p.m., I
\ndiscovered that my telephone was not functioning. On Monday I
\ncalled customer service and an assistant promised to have the
\nline fixed.<\/p>\n
Three days later, there was still no sign of a technician.
\nWhenever I called Ratelindo to ask when they would fix the
\ntelephone they always gave me the same answer: "Please wait, your
\nname has been put on a list. We will contact you soon."<\/p>\n
On Aug. 9, two technicians arrived, checked the connection and
\ninformed me that the antenna was on the wrong setting therefore
\nthe SSU (the component box) had failed. They removed the
\ntelephone's connection cables saying they would return on Monday
\nwith a new one.<\/p>\n
On Aug. 12, after two weeks without a telephone connection, I
\ncalled customer service again but only blamed each other and
\ncould not resolve the situation.<\/p>\n
I am greatly disappointed. Ratelindo's service is
\nunprofessional and I have lost money, time and energy in the
\nprocess. I really regret becoming a Ratelindo customer.<\/p>\n
JULITA KANIHATU<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/ratelindos-service-disappointment-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }