Rafting and camera damage<\/p>\n
Two weeks ago I received a report from one of the managers at
\nBJ'S that we were having difficulties satisfying the requests of
\none of our clients with regard to a camera which was damaged
\nduring one of our rafting trips.<\/p>\n
Over the last 10 years in Indonesia, our companies in Bali,
\nSulawesi and West Java have been responsible for taking well over
\n450,000 customers white-water rafting and we have a very simple
\nand smooth policy for damaged personal equipment, which is that
\non receipt of the guide's report, we reimburse the reparation, in
\nsome cases, the total cost of the camera. The US$50,000 insurance
\npolicy that we have is part of a moral and service obligation
\nwhich only covers personal injury.<\/p>\n
Before departure, in order to protect personal equipment, our
\nguides are instructed to inform clients of the procedures applied
\nto stop anything getting lost or wet on the trip. On this
\nparticular trip I ascertained from the reports obtained from my
\nmanagers that the dry bag which we utilized to secure Mr.
\nSchillinger's camera was insecurely fastened and the fault behind
\nthe damage lies with the guide and is therefore the company's
\nresponsibility.<\/p>\n
However, on this occasion, our manager contacted Mr.
\nSchillinger and over a three-day period the quotes for reparation
\nof the camera went from Rp 150,000 to Rp 280,000 to Rp 900,000.
\nObviously we requested the invoice from the shop at which the
\ncamera was to be repaired in order to satisfy ourselves that we
\nwere in fact paying for the reparation of the camera. Two days
\nlater Mr. Schillinger phoned, in what was only his second
\ncommunication with our office, with a rather threatening tone.<\/p>\n
I'm sure that the readers understand that over the last decade
\nwe've had numerous "camera" incidents. I would conservatively
\nestimate that 95 percent of all cases have been successfully --
\nfrom the customer's point of view -- followed up. This is despite
\nthe fact that it is usually the clients who have made the error
\nwith regard to securing their cameras in the watertight bags.<\/p>\n
As for Mr. Gentry, white-water rafting is a seasonal affair.
\nI'm glad you enjoyed rafting with us last April. It is great fun
\nand extremely exciting. We have recently tried out and purchased
\na fleet of smaller boats much more suitable for the low water
\nseason. These boats run the lower water far more fluently then
\nwhen you took the trip on July 6, 1996. We have only been running
\nthis stretch of river commercially for a short period and two or
\nthree days before you came on the river, it was running at a much
\nhigher volume.<\/p>\n
We are endeavoring with all our experience and professionalism
\nto provide Jakarta with a top quality adventure experience and we
\nalso listen to and value constructive client responses.<\/p>\n
NICK BLACKBEARD<\/p>\n
Senior Advisor to Sobek and PT BJ'S<\/p>\n
Sanur, Bali<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/rafting-and-camera-damage-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }