Qantas service does not fly<\/p>\n
On June 29, 1999, I took a flight from Sydney to Jakarta with
\nmy wife, two-year-old daughter and four-year-old son aboard
\nQantas flight QF41. The departure was scheduled for 10:30 a.m.
\nlocal time.<\/p>\n
We arrived at the airport at 8:45 a.m. for check-in. While
\nwaiting in line, we were approached by a Qantas staff member who
\nasked us if we would be willing to take the next flight due to
\n\"overbooking\" of QF41. The later flight was to arrive in Jakarta
\nabout six hours after QF41. If we agreed to the offer, Qantas
\nsaid they would give us US$1,200 in compensation. We agreed to
\ntake the next flight. However, they checked in all our baggage
\nand put tags on them for QF41 and not the later flight. They also
\ntold us to wait in standby and come back at 10:00 a.m. with our
\nbaggage.<\/p>\n
At 10:00 a.m., we were told to board QF41 without any
\ncompensation. To our surprise, the ground staff refused to take
\nour baggage although it had already been checked in and tagged.
\nThey said that the flight could be delayed if they took our
\nbaggage. We were ordered to take our baggage to the gate and hand
\nit to the Qantas staff to be placed inside the plane's baggage
\ncompartment (not in the cabin). With disappointment and hard
\nwork, we brought the baggage to the gate, which was quite
\ndifficult while also carrying our children.<\/p>\n
At the gate, we complained to the Qantas staff and we were
\ngiven a rude reply. One of the staff members even laughed at us.
\nAnd worse still, inside the plane the flight attendants blamed us
\nfor the delay. We really feel cheated by the Qantas staff.<\/p>\n
R. G. SETOKUSUMO<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/qantas-service-does-not-fly-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }