PT Telkomsel to launch new integrated network<\/p>\n
JAKARTA (JP): PT Telkomsel, a global system for mobile
\ncommunication (GSM) operator, will launch an integrated customer
\nservice and multimedia network -- called Claudia -- in Jakarta on
\nSunday.<\/p>\n
Customer operation manager Johan Kuilenberg said Telkomsel had
\ninvested US$8 million in Claudia's development and would invest
\nanother $8 million by the end of 1997.<\/p>\n
Operators of Telkomsel's Customer Care on Line (abbreviated to
\nCaroline) will operate Claudia, which is to provide 24-hour
\ninteractive service using the latest multimedia technology.<\/p>\n
He said this service would enable Caroline operators to see on
\nthe computer terminals all details necessary to answer customers'
\nquestions anywhere in Indonesia.<\/p>\n
For example, Claudia could help one operator answer 90 percent
\nof all in-coming calls.<\/p>\n
According to director of commerce Ardhin Ichwan, the company
\nhad started the trial phase of the system on Batam Island, Riau,
\nwhile the pilot project in Jakarta would follow this Sunday.
\nTelkomsel expected to serve 18 more cities by the end of the
\nyear.<\/p>\n
He said Telkomsel would also increase the number of its base
\ntransceiver stations (BTS) in Greater Jakarta from 156 to 535 and
\nthroughout the Indonesian archipelago -- including Lhokseumawe in
\nAceh and Timika in Irian Jaya -- from around 450 to 1,354 by the
\nend of this year.<\/p>\n
Their locations would still be prioritized in business areas
\nrather than tourists resorts, he said.<\/p>\n
The company currently has about 220,000 subscribers, as
\ncompared to 186,500 last December. The company aims to have
\n400,000 by the end of this year.<\/p>\n
In Jakarta, the key market for cellular operators, Telkomsel
\nhas about 80,000 subscribers, 10,000 more than in December last
\nyear.<\/p>\n
Telkomsel's finance director, Hulman Sidjabat, said the
\ncompany earned Rp 51 billion from its operation and interest on
\ndeposits in 1996. He refused to specify whether or not the
\ncompany made a profit last year.<\/p>\n
But he said the company expected to break even this year and
\nto make a profit in 1998.<\/p>\n
Telkomsel is 42.72 percent owned by the state-owned PT Telkom,
\n35 percent by state-owned PT Indosat, 17.28 percent by PTT
\nTelecom of the Netherlands and 5 percent by businessman Setiawan
\nDjody's Setdco Megacell Asia. Telkomsel's competitors are PT
\nExcelmindo Pratama and PT Satelindo. (10)<\/p>",
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