PT Pos Indonesia improves services and performance<\/p>\n
By I. Christianto<\/p>\n
JAKARTA (JP): State-owned postal service company PT Pos
\nIndonesia has committed to improving its performance and services
\nto anticipate tougher global competition in the 21st century.<\/p>\n
Minister of Tourism, Post and Telecommunications Joop Ave said
\nover the weekend that Pos Indonesia was reforming its corporate
\nstrategy.<\/p>\n
\"The company is also restructuring, reorienting and
\nrevitalizing itself,\" he said.<\/p>\n
The minister said reforms had actually been pursued since the
\nalteration of the company from a state firm with special tasks
\ninto a limited, profit-oriented company on June 20, 1995.<\/p>\n
He reiterated that reforms were part of a scheme to help
\nprepare Pos Indonesia into becoming a well-established postal
\nservice company.<\/p>\n
The postal reform program will involve several reform phases
\nand periods, according to the Ministry of Tourism, Post and
\nTelecommunications.<\/p>\n
The first reform period was from 1995 to 1997, when the
\ncompany consolidated and modernized its operations.<\/p>\n
The second period is from 1998 to 2000 when the company will
\nfocus on growth and customer satisfaction.<\/p>\n
The third period will be from 2001 to 2003, when the company
\nwill prepare to compete globally and, by then, will become a
\nworld-class operator.<\/p>\n
The next phases of reform will be from 2004 to 2010 and from
\n2010 to 2020.<\/p>\n
In the first period of reform, mail and delivery services were
\nimproved, and operational and service areas were expanded.<\/p>\n
The company also aimed to enrich postal employees' perspective
\non commercial services, computerize assets administration and
\nintensify marketing gimmicks.<\/p>\n
In the second period, Pos Indonesia plans to further improve
\nits services, network and transportation by setting up joint
\noperations with strategic partners, upgrade its information
\nsystem and extend its technology utilization.<\/p>\n
The third period will be the period of human resources
\nimprovement, technology application development, operational
\nsystems enhancement and productivity advancement.<\/p>\n
In the second phase of reforms, Pos Indonesia will enhance
\ntechnology in its services and in a customer-oriented marketing
\nscheme, advancing its professional personnel competence and
\nimproving efficiency and effectiveness.<\/p>\n
During the last phase, the company has committed to becoming a
\nwell-established postal operator.<\/p>\n
By then, all of Pos Indonesia's services will have a proven
\ninformation technology base, supported by professional personnel.<\/p>\n
The company also expects to retain its growth rate.<\/p>\n
\"To support our strategy, qualified and high-achieving
\npersonnel will have the chance to pursue higher education, like a
\nmaster's or doctorate,\" the company said.<\/p>\n
The company promised to prepare better welfare for its
\nemployees and to improve their horizons.<\/p>\n
Pos Indonesia has set its vision on postal services in 2001,
\n2003 and 2005.<\/p>\n
\"In 2001, documents and export commodities will be delivered
\nfrom every regency in the country to all over the world within
\njust three days. This will be conducted in cooperation with
\nprivate firms,\" the company said.<\/p>\n
The government also expects the number of stamp collectors to
\nclimb to one million by the end of the Sixth Five-Year
\nDevelopment Plan period in March 1999.<\/p>\n
Indonesia considers stamp-collecting educational.<\/p>\n
By 2003, Pos Indonesia expects to operate an electronic
\nmailing system throughout the nation and to see some three
\nmillion stamp collectors.<\/p>\n
The company plans to have direct postal services in all
\nvillages in Indonesia.<\/p>\n
Track record<\/p>\n
Pos Indonesia has shown a significant track record in recent
\nyears.<\/p>\n
The company operates dozens of services and offices, including
\npostal offices, postal houses, postal agencies, postal kiosks,
\nmobile postal services, postal school services, extension
\nwindows, village post offices and others.<\/p>\n
In 1994, there were 20,306 postal locations. The figure jumped
\nto 27,269 in July 1997.<\/p>\n
Business growth has also increased significantly. In 1995, the
\namount of letters sent went up 7.79 percent, packages 12.24
\npercent, money transfers 1.71 percent and postal checks 15.47
\npercent.<\/p>\n
In 1996, the amount of letters went up 10.04 percent, packages
\n8.2 percent, money transfers 12.79 percent and postal checks
\n77.48 percent.<\/p>\n
Pos Indonesia's net profits have also grown steadily, from Rp
\n37.13 billion in 1990 to Rp 43.54 billion in 1991 and Rp 50.03
\nbillion in 1992.<\/p>\n
Profits rose further to Rp 51.61 billion in 1993, Rp 52.55
\nbillion in 1994, Rp 56.7 billion in 1995, Rp 72.67 billion in
\n1996 and Rp 80.17 billion (US$13.36 million) last year.<\/p>\n
Data from the ministry shows that Pos Indonesia has some
\n29,000 staff, over 4,700 offices and more than 3,250 service
\nvehicles.<\/p>\n
The company has set up subsidiaries, including PT Bank Pos
\nIndonesia and Internet service provider Wasantaranet.<\/p>\n
The government has approved Pos Indonesia to set up six more
\nsubsidiaries.<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/pt-pos-indonesia-improves-services-and-performance-1447893297",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}