Member of Commission A of the DKI Jakarta DPRD, Kevin Wu, has\nhighlighted a public report on illegal parking submitted via the JAKI\napp that was responded to with a photo suspected to be an artificial\nintelligence (AI) fabrication. He assesses that this damages public\ntrust in the local government.<\/p>\n
\u201cI believe this is not merely a technical error, but concerns the\nintegrity of public services. The JAKI app was created as an official\nchannel for citizen complaints, so every response from government\nofficials must be factual, accountable, and reflect the actual\non-the-ground conditions,\u201d Kevin told reporters on Tuesday\n(7\/4\/2026).<\/p>\n
This PSI politician stated that JAKI is an official public complaint\nservice app created by the Jakarta Provincial Government. Responses to\npublic complaints should be accountable and not deceive the people.<\/p>\n
\u201cIf it is true that a citizen\u2019s report on illegal parking was\nresponded to with an AI-based photo that does not reflect the real\nconditions, this falls into the category of misleading or deceptive. In\nthe context of public services, this can be seen as a form of deception\ntowards citizens, as the government gives the impression that the\nproblem has been handled, when it may not be,\u201d he continued.<\/p>\n
According to him, responding to citizen reports with fabricated\nphotos is excessive and intolerable. Because such actions have damaged\npublic trust.<\/p>\n
\u201cI see this action as excessive and intolerable, as it damages public\ntrust. Trust is the main foundation in the relationship between\ngovernment and citizens. If this is allowed to continue, the public\ncould become apathetic and no longer trust official complaint channels\nlike JAKI,\u201d he said.<\/p>\n
For this reason, he urges an investigation and firm sanctions against\nthe individuals who damaged public trust.<\/p>\n
\u201cRegarding sanctions, I urge the inspectorate to conduct an objective\nand transparent examination. If there is proven intent or manipulation,\nthen firm sanctions are needed, at minimum a severe verbal reprimand to\nwritten, job evaluation, even dismissal if it is proven to violate the\nprinciples of integrity and ethics of civil servants,\u201d he stated.<\/p>\n
Furthermore, Kevin conveyed that this incident also serves as a\nmomentum for the DKI Jakarta Provincial Government to conduct a\ncomprehensive evaluation. He also requests regular audits of JAKI app\nresponses.<\/p>\n
\u201cIn addition, this must become a momentum for comprehensive\nevaluation. The DKI Provincial Government needs to create guidelines for\nthe use of technology, including AI, in public services, so that it is\nnot misused,\u201d he explained.<\/p>\n
\u201cDo not let technology that should help be used to cover up problems.\nIn the future, I also encourage regular audits of JAKI responses, so\nthat every citizen report is truly followed up in a real manner, not\njust answered administratively. The principle is, citizens need real\nsolutions, not manipulative responses,\u201d he added.<\/p>\n
PPSU Officer Sanctioned with SP1<\/p>\n
It has recently been revealed that the uploader of the AI photo was a\nPPSU officer. Siti, as the Lurah of Kalisari, Pasar Rebo, East Jakarta,\nhas been examined by the Inspectorate following the report on illegal\nparking via the JAKI app that was responded to with a suspected AI\nphoto. She has apologised for the issue.<\/p>\n
\u201cWe apologise profusely for this incident. This becomes a lesson for\nus so that it does not happen again in the future. The officer in\nquestion has been given SP1 and made a statement not to repeat the\naction,\u201d Siti said in a statement on Monday (6\/4).<\/p>\n
Siti said the PPSU officer was following up on a public report\nregarding illegal parking that came through the JAKI app. However, in\nthe process, the officer uploaded a fabricated photo as if the location\nhad been tidied up and was free from illegal parking.<\/p>\n
\u201cThis action then went viral on social media. I have asked that in\nthe future, if there are problems or obstacles in the field, to\nimmediately report so that solutions can be found,\u201d she said.<\/p>\n
Siti stated that reports of illegal parking in her area often occur.\nHandling is usually done together with Satpol PP, but in some cases also\nhandled by PPSU officers if the report is forwarded to the\nTransportation Sub-District Office and then back to the kelurahan.<\/p>\n
\u201cThis problem will be discussed together so that it does not recur in\nthe future,\u201d she said.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/psi-responding-to-jaki-reports-with-ai-generated-photos-damages-public-trust-1775616755", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }