Paylater applications like Kredivo are often a mainstay for shopping\nneeds. From urgent matters such as buying phone credit, paying\nelectricity bills, BPJS, postpaid, water utilities, to internet,\neverything can be done through one application and paid for the\nfollowing month. Not to mention the ease of shopping at thousands of\nonline and offline stores using a barcode scan or QRIS system, plus the\nKrediFazz cash loan option which can be disbursed repeatedly with\nvarious installment tenor choices ranging from 1, 3, 6, 12, to 24\nmonths. With a multi-layered protection system that safeguards personal\ndata, this application is indeed very practical for managing monthly\nexpenses.<\/p>\n
However, there are times when someone feels their shopping needs are\nover and wants to tidy up their phone\u2019s contents. After all bills are\npaid in full, officially deleting the account becomes a sensible choice\nso that data is not stored in an application that is no longer in\nuse.<\/p>\n
For those who want to know how to delete a Kredivo account correctly\nuntil it is successful, here are practical and safe steps that can be\nfollowed immediately.<\/p>\n
Ensure the Limit Has Fully Returned<\/p>\n
Before submitting a closure request, one thing that must be checked\nis the limit status within the application. All existing limits, whether\nfor a one-month tenor or long-term installments, are actually\ninterconnected. So, every time there is a transaction, the limit amount\nin other tenors will be affected.<\/p>\n
When wanting to close an account, ensure there are no pending\npayments or ones that have only been partially paid. For\npay-in-one-month transactions, the limit will fully return within 1x24\nhours after settlement. Meanwhile, for installment tenors, the limit\nwill only return 100 percent after the final installment is paid in\nfull. If the application dashboard already shows zero and the limit has\nreturned to its original state, the account deletion process can proceed\nimmediately.<\/p>\n
Prepare Identity Documents for Validation<\/p>\n
As an official and secure application, the account closure process\nrequires data verification to ensure that the requester is the original\nowner, not someone else misusing the account. The documents that need to\nbe prepared are the same as when initially registering, namely:<\/p>\n
An original, clearly legible Identity Card (KTP).<\/p><\/li>\n
A recent selfie photo to match the face with the KTP\nphoto.<\/p><\/li>\n<\/ul>\n
The customer service team will check this data along with the account\nhistory to ensure there are no hidden bills remaining before the account\nis officially deleted permanently.<\/p>\n
Official Channels for Closing an Account<\/p>\n
It is important to remember that simply deleting the application\n(uninstalling) from the phone does not automatically remove the account\nfrom the system. The account data and contract will remain active in the\ndatabase. To close it permanently, choose one of the following official\ncommunication channels:<\/p>\n
Live Chat Feature in the Application: This is the fastest method.\nOpen the application, go to the \u2018Account\u2019 menu, then select \u2018Help\nCentre\u2019. There, use the Live Chat feature to chat directly with a\ncustomer service officer. Submit a request to close the account\npermanently so the officer can immediately check the bill status and\nprocess it on the spot.<\/p><\/li>\n
Sending an Official Email: If you prefer writing, send a request\nemail to support@kredivo.com using the email registered in the\napplication. Write the subject \u2018Request for Permanent Account Closure -\n[Full Name as per KTP]\u2019. In the email body, state the reason for closure\n(for example, wanting to change to a new phone number or no longer using\nthe service) and attach a clear photo of your KTP to speed up the\nverification process.<\/p><\/li>\n
Call Centre Call: For those who want instant confirmation without\ntyping, call the official telephone line at 0804-1-573348. Call during\noperational working hours so the officer can immediately validate\nidentity data and change the account status to permanently closed that\nsame day.<\/p><\/li>\n<\/ul>\n
This data closure checking process usually takes a maximum of 1x24\nhours after the request is received. If the account status has been\nofficially closed from the system, personal data will be securely\ndeactivated. This correct closure step provides greater peace of mind,\nand if the flexible shopping service is needed again in the future, the\nre-registration process from the beginning can still be done easily.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/practical-steps-to-close-your-kredivo-account-after-all-bills-are-settled-1782528657", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }