Poor Telkom Flexi service<\/p>\n
Telkom Flexi offers poor service with no signs of improvement.
\nTwo or three months after I started using Telkom Flexi, the
\nservice was cut off without notice. After I sent letters to
\nnewspapers, the service was resumed.<\/p>\n
Two months ago, a Telkom officer called, asking me to pay
\nFlexi service fees through a BCA ATM or a Telkom counter. I said
\nI would settle the fees after receiving my bill. He explained
\nthat Telkom had a problem with the courier firm delivering the
\nbills and suggested that I pay the fees first to avoid any fines.<\/p>\n
I insisted on demanding the bill's delivery first, despite the
\nrisk of being subjected to fines. However, Telkom should not
\nimpose any fines because the payment delay is due to its own
\nmismanagement in dispatching Flexi bills.<\/p>\n
Several days after the call, the Telkom Flexi service I had
\nwas halted and up to the present it has remained unconnected. My
\nbill has not arrived either.<\/p>\n
By depriving me of service, Telkom itself has actually
\nsuffered a loss because with the disconnection, I have finally
\ndecided to discontinue my Flexi service.<\/p>\n
It makes me wonder what problem Telkom is really facing in
\nissuing my Flexi service bill, whether it has lost its data on
\ncustomers' use or encountered other difficulties as yet
\nunresolved.<\/p>\n
AMIR SIDHARTA
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/poor-telkom-flexi-service-1447893297",
"image": ""
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"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
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