Poor service from
\nTelkomvision<\/p>\n
I live in West Jakarta and have been using the Indovision
\nSatellite TV service for many years now. Although the service has
\nbeen reasonably reliable, Indovision has not provided multiple TV
\npoints in my house. Today I received a message with an
\nexplanation (Thank you, Indovision).<\/p>\n
However, I am sure that I am not the first and only person
\ninterested in this service, so how come that after all these
\nyears Indovision still does not appear to be able to offer a
\nsolution to this problem?<\/p>\n
Recently, Telkomvision installed cable in our housing complex,
\nso I approached them for a cable connection. This was arranged
\nvery quickly. I personally went through the trouble of installing
\nPVC conduit to run the cable into the house because I had seen
\nthe poor quality of the installation at other houses in the
\ncomplex.<\/p>\n
After connecting the cable to my TV, the reception was poor.
\nFirst, I can receive only 28 of 38 channels. Second, all channels
\nshow a snowy, poor quality picture. Eventually it was established
\nthat the level of signal provided on the cable was insufficient.
\nAfter this was established everything went quiet. Recently, even
\nthe poor picture disappeared. I have been sending faxes to
\nTelkomvision but have received no response from them at all.<\/p>\n
Many times I have read letters from your readers with
\ncomplaints about Kabelvision, and it appears to be the same story
\neverywhere. It is very sad to see that the people who are in this
\nbusiness have very little understanding of the term \"customer
\nservice.\" They only pay attention when they can sign up a
\npotential new customer; after that it is all downhill.<\/p>\n
J.A. van ZWIENEN
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/poor-service-from-1447899208",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}