Poor consumer protection<\/p>\n
We bought a rice warmer -- a Young-ma magic jar -- at the
\nContinent Hypermarket in Kuningan, South Jakarta, in April.
\nUnfortunately the product broke after being used for one week.<\/p>\n
Unable to contact the service center mentioned in the
\nproduct's guarantee card, we asked a representative of Continent
\nfor the address of the service center. After an arduous and
\nlengthy process we were informed that the product could be
\nrepaired at its distributor on Jl. P. Jayakarta in West Jakarta.<\/p>\n
As the product was still under warranty, we brought it to the
\ndistributor. It took nearly one month to repair the product.<\/p>\n
Without checking the product, we just took it home. As soon as
\nwe got home, however, we found that the condition of the product
\nwas far different from its original. The front surface was
\nscratched as if it had been dropped or hit by a hard object.<\/p>\n
When we checked with the distributor, we were told to ask at
\nthe service center, which was said to be in charge of the repair
\nwork. When we phoned the service center, we were told it was not
\nits responsibility. \"Just ask for compensation from the people
\nyou gave the product to, not me,\" was the answer.<\/p>\n
We don't know where to go to now. An old adage says:
\n\"Complaining about the loss of a goat in Indonesia, one will lose
\na cow.\" This is due to the large amount of money spent to process
\nthe complaint. What if we complain about the poor after-sales
\nservice? Who knows...?<\/p>\n
CIPTORINI<\/p>\n
Tangerang, West Java<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/poor-consumer-protection-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }