Police install complaints boxes in 43 subdistricts<\/p>\n
JAKARTA (JP): City Police Deputy Chairman Brig. Gen.
\nHamaminata yesterday installed letter boxes in 43 subdistricts
\nthroughout the city with the aim of collecting letters of
\ncomplaint from the public.<\/p>\n
The plan is that people will deposit letters in the boxes with
\ndetails of complaints about police service in relation to
\nactivities such as traffic control, crime and public safety,
\nHamaminata said.<\/p>\n
He said that the provision of the boxes was intended to
\nencourage the public to abide by the existing rules and to
\nsupport the national discipline movement launched by President
\nSoeharto on May 20.<\/p>\n
The identity of people lodging complaints using the boxes
\nwould be withheld, Hanaminata said, adding that the letters of
\ncomplaint need not be posted, as police officers would personally
\nempty the boxes each day.<\/p>\n
"The letters of complaint will be evaluated at the city police
\nheadquarters," he said.<\/p>\n
City police introduced a similar program earlier which was
\ncalled Kotak Pos 777, or Post Box 777. It proved ineffective,
\nhowever, because it was centered on police stations.<\/p>\n
In order to encourage more letters, this time the boxes have
\nbeen positioned at offices of the subdistrict administration,
\nwith the cooperation of local officials.<\/p>\n
Optimal<\/p>\n
Hamaminata acknowledged that services rendered by police had
\nnot yet been optimal. He said the shortcomings were largely due
\nto lack of personnel. One police officer currently has to serve
\n774 people, he said, whereas the ratio regarded by the United
\nNations to be ideal is one officer for every 350 people.<\/p>\n
Nevertheless, the 1:774 ratio in the capital is much better
\nthan the national ratio of 1:1,200, he said.<\/p>\n
The ratio of police officers per capita in Indonesia is the
\nlowest among members of the Association of Southeast Asian
\nNations. The ratio in Singapore, for example, is 1:450, Malaysia
\n1:560, and the Philippines 1:660.<\/p>\n
On the question of Jakarta's perpetual traffic jams,
\nHamaminata said the congestion was partly the result of a growth
\nimbalance between cars and roads. The number of cars and
\nmotorbikes on the road in Jakarta was growing at an annual rate
\nof 14 percent, he said, while the road system was expanding at a
\nrate of only 1.2 percent per year.<\/p>\n
Hamaminata urged the city council to discuss ways reducing the
\nincrease in vehicles in the city. "If the growth in the number of
\ncars and motorbikes is not checked, we fear there will be worse
\ntraffic jams in the city," he said. (29)<\/p>",
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