{
    "success": true,
    "data": {
        "id": 2034811,
        "msgid": "pln-says-power-supply-in-batam-has-returned-to-normal-1791863446",
        "date": "2026-10-13 10:09:28",
        "title": "PLN Says Power Supply in Batam Has Returned to Normal",
        "author": "",
        "source": "CNBC",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "PLN Batam says electricity supply to customers affected by a widespread outage in Batam on 12 October has been fully restored. The company is monitoring the system and says eligible customers will automatically receive compensation if the disruption exceeded applicable service standards; the cause is still being investigated, with an animal entering a substation area cited as an initial indication.",
        "content": "<p>Jakarta, CNBC Indonesia \u2014 PT PLN Batam has restored electricity\nsupply to customers affected in Batam following a power system\ndisruption that caused widespread outages on Monday (12 October 2026) at\n06:37 Western Indonesian Time. The system was restored through intensive\nwork by technical and operational teams, which brought the electricity\nnetwork back online in stages.<\/p>\n<p>Rudi Antono, PLN Batam\u2019s company secretary, said the restoration had\nmade significant progress since Monday evening. \u201cAll affected\nsubstations and transmission networks have been restored, followed by\nthe recovery of distribution networks, bringing electricity supply back\nto all affected customers in Batam,\u201d Rudi said in a press release on\nTuesday (13 October 2026).<\/p>\n<p>The restoration involved measured technical stages, from inspecting\nand restoring power plants and synchronising units to recovering\ntransmission and distribution networks. Safety, system stability and\nreliability were prioritised throughout the process.<\/p>\n<p>Although electricity supply has returned to normal, Rudi said PLN\nBatam would keep technical and operational staff on standby to monitor\nthe system and ensure reliable supply to the public.<\/p>\n<p>In addition to restoring electricity supply, PLN Batam said it was\ncommitted to upholding customers\u2019 service-quality rights. If the\ndisruption exceeded the applicable Service Quality Level (TMP) or agreed\nService Level Agreement (SLA), the company would provide compensation in\naccordance with the rules.<\/p>\n<p>Regular customers will receive compensation worth 10% of their\nmonthly fixed charge, under Riau Islands Governor Regulation No.\u00a022 of\n2017. Customers on reliability services will receive compensation of 15%\nto 25% of their electricity usage charge (RPTL), depending on the type\nof service agreed.<\/p>\n<p>\u201cCompensation will be applied automatically to the next electricity\nbill, without customers needing to submit a claim. PLN Batam apologises\nfor the inconvenience and appreciates the public\u2019s patience,\nunderstanding and support during the restoration,\u201d Rudi said.<\/p>\n<p>Initial indications suggest the disruption may have been triggered by\na wild animal entering the Sungai Harapan Substation area, causing a\nfault in electrical equipment and affecting supply in several areas.\nTechnical teams and the relevant authorities are still investigating the\nexact cause.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/pln-says-power-supply-in-batam-has-returned-to-normal-1791863446",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}