PT PLN (Persero) has responded to the growing number of public\ncomplaints on social media regarding electricity bills that have\nreportedly increased at the start of June 2026, particularly for\npost-paid customers.<\/p>\n
Gregorius Adi Trianto, Executive Vice President of Corporate\nCommunications and CSR at PT PLN (Persero), emphasised that no\nelectricity tariff increases have been implemented for consumers. \u201cPLN\nconsistently implements electricity tariff policies as determined by the\nGovernment through the Ministry of Energy and Mineral Resources (ESDM).\nFor the April-June 2026 period, electricity tariffs remain fixed and\nhave not changed from the previous period,\u201d Gregorius told CNBC\nIndonesia on Tuesday (2\/6\/2026).<\/p>\n
He suggested that the increase in bills experienced by some customers\nis not caused by tariff changes, but may be influenced by shifts in\nelectricity consumption patterns. Factors that could potentially\nincrease electricity usage include weather conditions, rising\ntemperatures, and increased household activities leading to more\nintensive use of electronic appliances.<\/p>\n
To monitor token purchase history and electricity bill payments\nindependently, customers can use the PLN Mobile application to track and\nmanage their usage patterns more efficiently. The steps to check usage\nhistory via PLN Mobile are:<\/p>\n
Open the PLN Mobile app;<\/p><\/li>\n
Select the \u201cToken and Payment\u201d menu on the main page;<\/p><\/li>\n
Click the \u201cAdd Customer ID\u201d button (if not yet\nregistered);<\/p><\/li>\n
Enter your Customer ID;<\/p><\/li>\n
Click the \u201cUsage History\u201d button (for post-paid customers) or\n\u201cToken Purchase History\u201d (for pre-paid customers).<\/p><\/li>\n<\/ol>\n
Furthermore, PLN continues to urge customers to use electricity\nsafely and wisely, including regularly checking home electrical\ninstallations and unplugging unused electronic devices to keep energy\nconsumption controlled.<\/p>\n
Complaints regarding rising electricity bills have surfaced widely on\nsocial media in recent days. An Instagram post from the account\nDepok24Jam noted that many residents are complaining about a surge in\nelectricity bills for May and June 2026, despite feeling that their\nhousehold usage patterns have not changed.<\/p>\n
In a thread, an account under the name @zalkad<\/span> claimed that the electricity tariff\nused in May 2026 experienced an increase, despite usage being the same\nas the previous month. \u201cI just want to know, if many people are feeling\nthis, it means it is not an anomaly, but there is something [going on],\u201d\nthe account stated, as quoted on Tuesday (2\/6\/2026).<\/p>\n Meanwhile, another account, @iinalin<\/span>, stated that their electricity bill\nincreased by up to 50%. \u201cThe electricity bill went up by as much as 50%.\nIt\u2019s so stressful. It went from Rp2.2 million to Rp3.3 million. This is\ncrazy. I opened my electricity bill this morning and was shocked. How\ncan this happen without any notice? I am confused as to why I wasn\u2019t\ninformed,\u201d the user complained.<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/pln-responds-to-netizen-complaints-regarding-sudden-electricity-bill-increases-1780874267",
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