PT PLN (Persero), through PLN\u2019s Yogyakarta Distribution Main Unit\n(UID) and Yogyakarta and Wonosari Customer Service Implementation Units\n(UP3), has collaborated with PLN Icon Plus to set up a PLN Mobile\nExperience Booth at Pakuwon Mall Yogyakarta from 7 to 11 October 2026.\nThe initiative aims to bring PLN\u2019s digital services closer to the public\nwhile introducing its range of electricity services.<\/p>\n
Located on the mall\u2019s LG floor, the booth gives visitors the\nopportunity to explore PLN Mobile features, obtain information about\nelectricity services and learn about electric vehicle (EV) charging\nfacilities. Visitors can also receive souvenirs during the event.<\/p>\n
Dewi Megiaksari, Digital Marketing Manager at PLN\u2019s head office, said\nthe booth would help strengthen ties with customers and improve public\nunderstanding of PLN\u2019s digital services. After Yogyakarta, similar\nevents are planned for Bandung, Surabaya, Bali and Jakarta.<\/p>\n
\u201cThrough this event, we want to get closer to customers and introduce\nPLN\u2019s products so that the public becomes more familiar with the\nservices available. We are also promoting PLN Mobile as a super app that\nhelps customers access a range of electricity services. We hope\ncustomers will explore its features and provide feedback to help us\ndevelop our services in the future,\u201d Dewi said.<\/p>\n
Deri Prasetio Utomo, General Manager of PLN\u2019s Yogyakarta UID, said\nthe use of digital technology was an important part of PLN\u2019s efforts to\nmake electricity services more accessible, responsive and\ncustomer-focused.<\/p>\n
\u201cCarrying forward the spirit of Pancasila Sanctity Day, we continue\nto strengthen our commitment to providing the best service to the\npublic. Through the PLN Mobile Experience Booth, we want to bring PLN\u2019s\ndigital services closer to customers and encourage the public to make\nuse of technology to meet their electricity needs. We also welcome\ncustomer feedback as a basis for evaluation, so we can continue\nimproving service quality and deliver an experience that is easier,\nfaster and more convenient,\u201d Deri said.<\/p>\n
Agung Pratomo, Manager of PLN UP3 Yogyakarta and Wonosari, added that\nthe event provided an opportunity for PLN to share information directly\nand help customers understand how digital services can meet their\neveryday needs.<\/p>\n
\u201cWe want to make it easier for the public to access PLN information\nand services through PLN Mobile. The event also gives customers a chance\nto learn about EV charging facilities and use the app\u2019s various features\naccording to their daily needs,\u201d Agung said.<\/p>\n
One customer, Zaka, praised the ease of using PLN Mobile, which he\nuses to buy electricity tokens and meet his household electric-vehicle\ncharging needs. He said he hoped PLN would offer promotions more\nfrequently, particularly for EV users.<\/p>\n
\u201cThe app is easy to use and has quite a lot of rewards. I also use\nPLN Mobile to top up electricity tokens and for charging my electric\nvehicle at home. I hope PLN runs promotions more often, as they make\nthings much easier for those of us who have switched to electric\nvehicles,\u201d Zaka said.<\/p>\n
Wahyu and Idam, customers who use electric vehicles for their daily\nactivities, expressed similar appreciation. They said PLN Mobile had\nmade things easier and hoped the development of public electric vehicle\ncharging stations (SPKLU) would continue to be stepped up.<\/p>\n
\u201cFor us, PLN Mobile gets five stars. We hope more SPKLU stations will\nbe added, but the PLN Mobile app is already top-notch. We hope it keeps\ngetting better and maintains its quality,\u201d Wahyu and Idam said.<\/p>\n
Through the event, PLN is continuing to encourage the use of digital\nservices while strengthening communication with customers. Feedback\ngathered in person is expected to inform service improvements and help\nprovide an easier, faster and more convenient customer experience, in\nline with the spirit of Pancasila Sanctity Day and PLN\u2019s commitment to\nserving the public.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/pln-brings-digital-services-closer-to-customers-with-pln-mobile-experience-booth-1792421435", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }