Pizza Hut's billing<\/p>\n
On Aug. 29 at 1.20 PM, my friend and I ordered two PPP (ML)
\nILP (Lunch Pizza) in the Pizza Hut, Pasar Raya.. The price, Rp
\n3,900 each. However, in the bill we were charged Rp 5,200 each
\n(price for a different item) but from this, rather gratuitously,
\nRp 1,300 was deducted under \"Promotional discount\" and the amount
\nto actually be paid came down to Rp 3,900.<\/p>\n
This gave the impression that there was a mistake: instead of
\ngiving the promotion discount on the item we had ordered, it was
\ngiven against an item not ordered.<\/p>\n
When we asked about this there was no satisfactory answer. We
\ncalled the manager for help.<\/p>\n
Probably he was briefed. So he approached us bristling. He too
\nhad no explanation for the peculiar billing: which by this time
\nseemed not in error, but an oddity. He attempted a cover up the
\nblunder which did not go well for him. So he freaked out saying
\n\"you need not pay; you can go.\" Was this a belligerent surrender?
\nOr some billing scam going on, making innocent customers victims?<\/p>\n
There was also one more thing, definitely fishy. We had
\nordered two drinks (melon). It was not listed on the menu. Then
\nhow did we know about it? The waiter plugged it, but conveniently
\nforgot to mention its price. We were billed Rp 4,500 each as
\nagainst the list price of Rp 3000 for the other four comparable
\nlisted drinks. When this rip-off failed because of our vigilance,
\nthe price was corrected to Rp 3000. This time the tactic was
\ndifferent--tail between the legs, no bluster.<\/p>\n
Lastly, the promotional discount seemed a weird operation. No
\nposters, no visible gimmicks around, and no advertisement of any
\nsort to promote it! Manna, secretly and selectively dispensed? We
\ngot no discount on the item we ordered. Is this one more oddity
\nin a place abounding in oddities!<\/p>\n
A simple dining out turned into a luncheon mishap, needing the
\npreparation of three bills to see the end of it. I have these
\nbills; proof of our disagreeable experience and the extent to
\nwhich the Hut chose to fight and ultimately did the right thing,
\nonly because it failed otherwise.<\/p>\n
G.S. EDWIN<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/pizza-huts-billing-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }