{
    "success": true,
    "data": {
        "id": 1046603,
        "msgid": "phone-bill-1447899208",
        "date": "1996-03-28 00:00:00",
        "title": "Phone bill",
        "author": null,
        "source": "",
        "tags": null,
        "topic": null,
        "summary": "Phone bill I have always been grateful and delighted that when my telephone malfunctioned a few times, Telkom responded almost immediately and fixed the phone. Indeed, the impression I have from Telkom is the best possible. As evidence of outstanding service, I received on March 26 a reply to a March 13 letter in which I informed Telkom that my phone was out of order. Their letter stated the problem with the phone, how it was being solved and the date that my phone would work again.",
        "content": "<p>Phone bill<\/p>\n<p>I have always been grateful and delighted that when my<br>\ntelephone malfunctioned a few times, Telkom responded almost<br>\nimmediately and fixed the phone. Indeed, the impression I have<br>\nfrom Telkom is the best possible. As evidence of outstanding<br>\nservice, I received on March 26 a reply to a March 13 letter in<br>\nwhich I informed Telkom that my phone was out of order. Their<br>\nletter stated the problem with the phone, how it was being solved<br>\nand the date that my phone would work again. Knowing how busy all<br>\ntechnical staff must be at this time of the year, I was very glad<br>\nto receive the letter and I publicly thank the company for its<br>\nkindness.<\/p>\n<p>However, a small problem disclosed in the March 13 letter<br>\nremains unresolved. I do not know whom to contact at Telkom.<br>\nBriefly put, the issue is that I sent a one-page fax to Surabaya,<br>\nEast Java, and the telephone went dead, apparently still<br>\nconnected to the phone in Surabaya; the February bill showed an<br>\neight-hour call to Surabaya, at the price of Rp 797,720 before<br>\ntax. I was told that I would have to pay the bill before asking<br>\nfor clarification from the company.<\/p>\n<p>I have nothing against paying my bills on time, in fact I<br>\nbelieve it is my duty and I don&apos;t mind paying for something that<br>\nis correctly charged. So I tried to pay my March bill while<br>\nwaiting for a response from the company, but I found that I had<br>\nto pay the February bill first. So now I have two outstanding<br>\nbills and that makes me uneasy.<\/p>\n<p>My uneasiness has increased as I have learned that if my phone<br>\nwere disconnected, as done after three months of non-payment, I<br>\nwould have to pay a reconnection fee of about Rp 1 million.<br>\nFurthermore, I have been told that I might even have to buy a new<br>\nphone line for my house. Maybe the people who told me about this<br>\ndidn&apos;t have the right information. On the other hand, I am<br>\npuzzled and ask if the information is valid.<\/p>\n<p>I thank the company in advance for any clarification they may<br>\nbe able to provide me. I take this opportunity to wish Telkom<br>\ncontinued expansion and increased good communication within<br>\nIndonesia and between Indonesia and the world. I thank The<br>\nJakarta Post, also, for being a medium for dialog and<br>\nunderstanding.<\/p>\n<p>REGINA H. SHRIMPTON<\/p>\n<p>Jakarta<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/phone-bill-1447899208",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}