Jakarta (ANTARA) - PT Perusahaan Gas Negara (Persero) Tbk (PGN) Sales\nand Operation Region (SOR) II, through its Jakarta Area, continues to\nstrengthen the customer safety culture through the Natural Gas\nSubscription Safety Education Programme, implemented in a planned and\nsustainable manner across various service regions.<\/p>\n
General Manager of PGN Sales and Operation Region II, Iwan Yuli\nWidyastanto, said safety is the top priority in every aspect of PGN\u2019s\nservice to customers. Through this programme, PGN ensures every customer\nnot only receives reliable natural gas distribution services, but also\nunderstands how to use natural gas safely.<\/p>\n
\u201cWe want every customer to understand how to use natural gas\ncorrectly, recognise potential risks early, and know the appropriate\nactions to take in an emergency. Safety is not only PGN\u2019s\nresponsibility, but also requires the active participation of all\ncustomers,\u201d said Iwan in a statement in Jakarta on Friday.<\/p>\n
As an implementation of the programme, PGN Jakarta Area, in\ncooperation with the Unit Pengelola Rumah Susun (UPRS) II and the\nHousing and Settlement Areas Agency of DKI Jakarta Province, held an\neducation session for household customers at the Marunda rental flats in\nMarunda Village, Cilincing Subdistrict, North Jakarta.<\/p>\n
The activity was attended by community leaders and residents of the\nflats who are PGN natural gas customers.<\/p>\n
Through this activity, PGN invited customers to understand the\nimportance of a safety culture in daily natural gas use, from\nrecognising potential risks early, understanding preventive measures, to\nknowing the appropriate actions to take during emergencies.<\/p>\n
The programme is one of the preventive approaches consistently\ncarried out by PGN as an implementation of the Health, Safety, Security,\nand Environment (HSSE) principle.<\/p>\n
In addition to maintaining supply reliability, PGN is also improving\ncustomers\u2019 safety literacy to create an increasingly safe, comfortable,\nand sustainable natural gas usage environment.<\/p>\n
During the session, participants gained an understanding of natural\ngas use in accordance with operational standards, the division of\nmaintenance responsibilities for installations between PGN and\ncustomers, simple methods for checking leak indicators, emergency\nresponse steps when gas odour is detected, and the use of customer\nservice channels such as Catat Meter Mandiri, PGN Mobile, PGN WhatsApp\nBusiness, and the Pertamina Call Centre 135, accessible 24 hours a\nday.<\/p>\n
Iwan said collaboration with area managers, local government, and the\ncommunity is an important factor in expanding the reach of education so\nthat a safe natural gas usage culture can be consistently applied by all\ncustomers.<\/p>\n
On the same occasion, PGN Jakarta Area Head Mohammad Makki Nuruddin\nexplained that this education is part of the company\u2019s efforts to\nimprove service quality through a preventive and educational\napproach.<\/p>\n
\u201cThrough this education, we want to ensure every customer knows how\nto use natural gas installations correctly, understands the limits of\nmaintenance responsibility for in-home installations, and makes use of\nall PGN service channels when they need information or assistance,\u201d said\nMakki.<\/p>\n
In addition to the material presentation, the activity was\ninteractive, featuring discussion and question-and-answer sessions\nbetween customers and the PGN team.<\/p>\n
Various questions about natural gas usage, installation maintenance,\nand emergency handling procedures were answered directly to strengthen\ncustomer understanding.<\/p>\n
PGN believes a safety culture can only be realised through continuous\neducation and collaboration among all stakeholders.<\/p>\n
The Natural Gas Subscription Safety Education Programme will continue\nto be expanded to various residential areas, flats, and other service\nregions, as a manifestation of PGN\u2019s commitment to delivering safe,\nreliable, comfortable, and sustainable natural gas services.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/pgn-strengthens-customer-safety-culture-through-education-programme-1784879758", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }