{
    "success": true,
    "data": {
        "id": 1333502,
        "msgid": "permata-banks-biased-service-1447893297",
        "date": "2003-12-22 00:00:00",
        "title": "Permata Bank's biased service",
        "author": null,
        "source": "JP",
        "tags": null,
        "topic": null,
        "summary": "Permata Bank's biased service Until my relocation to Batam earlier this year, I had been receiving monthly credit card statements from Permata Bank. Unfortunately, once I informed Permata Bank of my new mailing address, monthly statements were replaced by threatening phone calls from the Permata Bank Collections Department. One such phone call involved an employee calling me a pelacur, or prostitute, and my family a keluarga brengsek, or good-for- nothing family.",
        "content": "<p>Permata Bank's biased service<\/p>\n<p>Until my relocation to Batam earlier this year, I had been<br>\nreceiving monthly credit card statements from Permata Bank.<\/p>\n<p>Unfortunately, once I informed Permata Bank of my new mailing<br>\naddress, monthly statements were replaced by threatening phone<br>\ncalls from the Permata Bank Collections Department. One such<br>\nphone call involved an employee calling me a pelacur, or<br>\nprostitute, and my family a keluarga brengsek, or good-for-<br>\nnothing family.<\/p>\n<p>Even though I tried to express my concerns about unauthorized<br>\ntransactions that may have taken place on my card without my<br>\nknowledge, the Permata Bank Credit Card Department and<br>\nCollections Department still refused to issue a statement. Such<br>\nrequests were often met with angry responses from bank employees<br>\ninsisting that I pay my bill, even without knowing what<br>\ntransactions had been made.<\/p>\n<p>Eight months have passed since I first requested a statement<br>\nto be delivered to my new mailing address. During this time, I<br>\nhave only received two pieces of correspondence from the bank --<br>\na replacement credit card in June and a warning letter dated Dec.<br>\n11, requesting that I pay my balance in full within seven days.<br>\nNo explanation has yet been given by the bank regarding the<br>\noutstanding balance on my account.<\/p>\n<p>It is hard to believe that companies are still doing business<br>\nthis way in the year 2003.<\/p>\n<p>FENTY HARYATIE<\/p>\n<p>Batam<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/permata-banks-biased-service-1447893297",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}