{
    "success": true,
    "data": {
        "id": 1825794,
        "msgid": "pegadaian-sweeps-three-gold-awards-at-asia-pacific-event-proving-customer-service-is-increasingly-recognised-1782471167",
        "date": "2026-06-26 17:12:49",
        "title": "Pegadaian Sweeps Three Gold Awards at Asia Pacific Event, Proving Customer Service is Increasingly Recognised Globally",
        "author": "",
        "source": "VIVA",
        "tags": "bisnis",
        "topic": "Business",
        "summary": "Indonesian state-owned pawnbroker PT Pegadaian has secured three Gold awards at the Contact Center World Asia Pacific 2026 in Malaysia. The company won top honours for Best Operations Contact Center, Best Use of Social Media, and Best Self-Service Technology. The achievement underscores the firm's successful and ongoing transformation of its customer service standards to a globally competitive level.",
        "content": "<p>PT Pegadaian (Persero) has once again recorded an achievement on the\ninternational stage by winning three Gold awards at the Contact Center\nWorld Asia Pacific 2026 event held in Putrajaya, Malaysia, from 22 to 26\nJune 2026. This success is recognition of the customer service\ntransformation that Pegadaian has carried out continuously. Through its\nDepartment Contact Center under the Service and Contact Center Division,\nthe company secured the highest awards in three categories\nsimultaneously. The three Gold awards won by Pegadaian are Best\nOperations Contact Center, Best Use of Social Media, and Best\nSelf-Service Technology. The Contact Center World Asia Pacific is an\ninternational forum and competition that brings together the best\ncompanies in the Asia Pacific region to showcase innovations in customer\nservice management, digital transformation, technology utilisation, and\ncustomer experience enhancement. In this year\u2019s event, Pegadaian\ncompeted with various companies and institutions from a number of\ncountries in the Asia Pacific region. The success of winning Gold awards\nin all categories entered is considered proof that Pegadaian\u2019s service\ndevelopment has met competitive international standards for contact\ncentre management. Pegadaian\u2019s Director of Network and Operations, Eka\nPebriansyah, stated that the awards are the result of the service\ntransformation carried out consistently by the company. He noted that\nthis achievement is not merely a symbol of appreciation but also\ndemonstrates that Pegadaian\u2019s operational standards and customer\nexperience can compete with world-class companies. \u201cThis achievement is\nnot just about the awards, but is a form of recognition that the service\ntransformation carried out by Pegadaian has produced operational\nstandards and customer experiences that can be aligned with the best\ncompanies in the world. We believe that service quality is one of the\nmain foundations for building public trust and maintaining the company\u2019s\nrelevance amidst rapidly changing customer behaviour and technological\ndevelopments,\u201d said Eka.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/pegadaian-sweeps-three-gold-awards-at-asia-pacific-event-proving-customer-service-is-increasingly-recognised-1782471167",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}