PDAM loses dissatisfied subscribers<\/p>\n
No less than 2,066 consumers of the Tangerang regency-run tap
\nwater operator Tirta Kerta Rahardja (PDAM TKR) canceled their
\nsubscription on Thursday and moved to Tangerang municipality's
\nwater operator Tirta Dharma.<\/p>\n
Residents of Banjar Wijaya housing complex, Cipondoh district
\nof Tangerang municipality, had repeatedly complained about the
\npoor service provided by PDAM TKR, including the poor water
\nquality and regular price hikes.<\/p>\n
The consumers had earlier filed a request with Mayor Wahidin
\nHalim to transfer their subscription to Tirta Dharma which they
\nsaid offered lower prices and better water quality in comparison
\nto PDAM TKR.<\/p>\n
Tirta Dharma spokesman Indrawawan said the Mayor had approved
\nthe request and the process of handing over the subscription of
\nthe 2,066 consumers began on Thursday.<\/p>\n
Commenting on the move, PDAM TKR president director Utar
\nSutarya said the company still had many loyal consumers.<\/p>\n
\"We haven't lost anything ... consumers always expect perfect
\nservice,\" he said, adding that the company was now waiting for
\ncompensation from the municipal administration.<\/p>\n
But councillor Anugrah of the Justice Party faction said that
\nthe Regency Council had repeatedly urged PDAM TKR to improve its
\nmanagement and service, especially the quality of the water.<\/p>\n
\"This should be a lesson for PDAM TKR, (to improve their
\nservice) otherwise more customers will opt to use the service
\nprovided by Tirta Dharma.\"<\/p>\n
As of December 2003, PDAM TKR customers had reached 124,742
\nand are expected to increase to up to 151,244 in 2004.--JP<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/pdam-loses-dissatisfied-subscribers-1447893297",
"image": ""
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"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
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