Passenger service<\/p>\n
Returning to one's hometown requires early preparation.
\nHowever, the effort to avoid peak days, on the contrary, brought
\nnegative effects, as demonstrated in an ugly incident at state
\nshipping company PT Pelni's ticket office at Kemayoran, Jakarta,
\non Dec. 6.<\/p>\n
The large number of passengers queuing since early morning for
\ntickets on SS Kelud for Belawan, Medan, could no longer contain
\ntheir emotions when most of them had to leave empty-handed. Only
\na very few managed to obtain tickets.<\/p>\n
When it was announced that the tickets were sold out, the
\ncrowd immediately went berserk.<\/p>\n
The incident should never have occurred -- passengers had been
\nwaiting for between four and seven hours. After the third
\ncustomer, the monitor indicated that the tickets were sold out.
\nEveryone wondered about the existence of more than 1,000 tickets.
\nCould it be possible that PT Pelni only sold a few?<\/p>\n
Although selling through travel agents is a normal procedure,
\nPT Pelni, as the operator, should have made more tickets
\navailable at its counters. Its duty is to serve the public, hence
\nthe trickery was not only against the principles of public
\nservice but also caused public suffering and subjected people to
\nextortion.<\/p>\n
If PT Pelni can sell tickets at a cheaper rate, why should it
\ndo so through other hands, thereby making them more costly? If
\nsuch methods -- common in former days -- are allowed to continue,
\nit is really up to PT Pelni, and other transportation companies,
\nto bear the consequences.<\/p>\n
It must be noted that if public service is not attended to, it
\nwill then mean that an institution has denied its main public
\nfunction. Just remember, the public can make claims in many ways.<\/p>\n
-- Warta Kota, Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/passenger-service-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }