One-stop service center disappoints the public<\/p>\n
Rendi A. Witular, The Jakarta Post, Jakarta<\/p>\n
The idea behind the establishment of a one-stop document
\nservice center was to provide better and faster service for
\nJakartans processing official documents.<\/p>\n
But the early results of the pilot project at the North
\nJakarta mayoralty office on Jl. Yos Sudarso, which began on March
\n6, have so far been less than satisfying.<\/p>\n
Despite the ambitious goal of winning an ISO 9001 certificate
\nof quality, North Jakarta Mayor Soebagio admitted the center was
\nteeming with middlemen.<\/p>\n
One Jakartan, the 40-year-old Asmaradi, a resident of Semper,
\nwas vocal about his dissatisfaction with the center after having
\nto wait for more than five hours to check on the authenticity of
\nhis land certificate.<\/p>\n
\"What's the difference (from the old system)? I was expecting
\nquicker and better service from the officials at the center. I
\ncould have gone to the mayoralty land agency office for the same
\nservice,\" complained the father of two, who came to the document
\ncenter at the recommendation of staff at the land agency office.<\/p>\n
Two midwives who came to the center to extend their
\noperational permit were similarly upset with the level of service
\nthey received.<\/p>\n
\"We usually process the permit at the mayoralty health agency
\noffice in 30 minutes. We were recommended by the agency to come
\nhere. They said we would get better service.<\/p>\n
\"But we prefer processing the permit at the agency as we had
\nto wait for more than two hours here,\" said the midwives.<\/p>\n
There are 11 counters at the center, dealing with documents
\nrelated to mayoralty planning; construction; industry and trade;
\npopulation and civil records; burial; mayoralty treasury;
\nmayoralty remuneration agent; property taxes; health services;
\nand labor and transmigration.<\/p>\n
Discussing the problem of middlemen at the center, Mayor
\nSoebagio could only say: \"We will eliminate the middlemen by
\nimproving the services of the center. With good service and
\ncomfort, we believe the public will not need the middlemen to
\nprocess their documents.\"<\/p>\n
The mayoralty has spent Rp 45 million (US$4,500) training the
\ncounter staff and providing them with uniforms.<\/p>\n
The center was officially opened by Governor Sutiyoso on
\nTuesday. In remarks at the opening, the governor said he hoped
\nother mayoralties would follow the lead of North Jakarta and set
\nup similar centers.<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/one-stop-service-center-disappoints-the-public-1447893297",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}