The Indonesian Ombudsman (ORI) received a coordination visit from the\nNational Cyber and Crypto Agency (BSSN) in Jakarta on Monday, as part of\nthe preparations for the \u2018Ombudsman RI Opinion: 2026 Public Service\nMaladministration Assessment\u2019.<\/p>\n
Member of the Indonesian Ombudsman, Robert Na Endi Jaweng, stated\nthat the Ombudsman RI Opinion serves as an official statement from the\nORI, as a state institution authorised to oversee public services. He\nnoted that the assessment is firmly grounded in the national development\ndirection outlined in the National Medium-Term Development Plan (RPJMN)\nand the President\u2019s Astacita agenda.<\/p>\n
Regarding complaints, he explained that the institution measures\ncompliance with existing regulations, from statutory laws to the actual\nimplementation of those provisions. In addition to regulatory and\nservice process aspects, the Ombudsman also examines public trust in the\nservices provided, including the integrity of public service\nproviders.<\/p>\n
He added that the assessment also monitors the compliance of agencies\nwith various Ombudsman RI products, specifically checking whether there\nare results or recommendations that have not yet been followed up by the\nrelevant agencies.<\/p>\n
Robert emphasised that the primary object of the Ombudsman\u2019s\nassessment is the service products received by the public. This includes\nindividuals, community groups, and institutionalised communities.\nFurthermore, the service units subject to assessment are those that\ninteract most frequently and are directly involved in providing services\nto the public.<\/p>\n
He noted that such knowledge is essential so that service providers\ncan recognise the potential for maladministration and implement\npreventive measures in public service delivery. \u201cThe most important\nthing is how all levels of staff understand public services, the\nregulations, the forms of maladministry, as well as the functions and\nauthority of the Indonesian Ombudsman,\u201d he said. With this\nunderstanding, Robert continued, efforts to improve service quality can\nbe carried out more effectively.<\/p>\n
Meanwhile, the Secretary of the BSSN, Soetedjo Joewono, stated that\nmost of BSSN\u2019s services are centralised in Sentul, West Java.\nConsequently, the agency seeks to gain a deeper understanding of the\nnecessary preparations and focus areas required to face the Ombudsman RI\nOpinion assessment.<\/p>\n
\u201cWe want to know what we need to prepare and what should be our\nfocus. We need guidance from the Indonesian Ombudsman so that we can\nrelay this information to our directors,\u201d said Soetedjo.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/ombudsman-receives-bssn-visit-regarding-maladministration-assessment-1789405181", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }