Jakarta (ANTARA) \u2013 Ombudsman RI Deputy Chair Rahmadi Indra Tektona\nsaid clear public service standards are a key measure for preventing\nmaladministration.<\/p>\n
In a statement confirmed in Jakarta on Saturday, he explained that\nconsistently applying service standards could prevent public\ncomplaints.<\/p>\n
\u201cOne form of maladministration frequently found in public services is\nprotracted delay, when people do not receive a service or certainty\nabout its completion within the stipulated timeframe,\u201d Rahmadi said.<\/p>\n
He therefore stressed that every public service provider must ensure\nthat requirements, procedures and service completion times are clearly\nspecified.<\/p>\n
He also emphasised this point at the 2026 National Coordination\nMeeting of the Indonesian Quarantine Agency in Bekasi Regency, West\nJava, on Thursday (15 October).<\/p>\n
Rahmadi said public service provision must meet three criteria:\nclarity about the requirements people must fulfil, processes that follow\nthe prescribed procedures, and measurable completion time standards.<\/p>\n
He explained that maladministration can begin with poor public\nservices that are not promptly addressed.<\/p>\n
In his view, public complaints should provide the basis for service\nproviders to make improvements before problems develop into\nmaladministration.<\/p>\n
\u201cWhen public services are poor, complaints follow. If they are not\naddressed and are allowed to drag on, they become maladministration,\u201d he\nsaid.<\/p>\n
At the event, attended by senior central government officials and\nheads of quarantine technical implementation units, he warned that\nmaladministration left unchecked and not followed up could develop into\nmore serious legal problems, including corruption offences if the\nelements of a criminal offence are present.<\/p>\n
To ensure services are free from maladministration, Rahmadi\nhighlighted two important aspects: officials\u2019 ethics and the quality of\ntheir work.<\/p>\n
He said that civil servants who uphold ethical standards and maintain\nthe quality of their work would avoid reprimands for poor public\nservices that could lead to maladministration.<\/p>\n
At the close of the event, Rahmadi also witnessed the signing of a\ndeclaration to establish an Integrity Zone towards a Corruption-Free\nArea and a Clean and Service-Oriented Bureaucratic Area in 2026 within\nthe Indonesian Quarantine Agency.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/ombudsman-clear-public-service-standards-can-prevent-maladministration-1792842706", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }