Jakarta (ANTARA) - The Ombudsman of the Republic of Indonesia (ORI)\nhas requested that the Ministry of Hajj and Umrah improve transparency\nin the selection of Hajj Organising Officers (PPIH).<\/p>\n
Through an online complaint post opened during the 2026 Hajj season,\nthe Ombudsman received public reports regarding alleged prolonged delays\nin the handling of complaints by the Ministry of Hajj and Umrah during\nthe appointment process.<\/p>\n
\u201cRegarding the PPIH aspect, the Indonesian Ombudsman assesses that\nthe selection stages still need to be strengthened in terms of\ntransparency and accountability,\u201d said Indonesian Ombudsman member\nNuzran Joher, as confirmed in Jakarta on Friday.<\/p>\n
In general, he stated that the 2026 Hajj implementation proceeded\nwell. However, the Ombudsman still identified several aspects that\nrequire improvement.<\/p>\n
The Indonesian Ombudsman has submitted the Hajj Implementation\nSupervision Report for the year 2026 AD\/1447 Hijriah to the Deputy\nMinister of Hajj and Umrah in Jakarta on Wednesday (23\/9).<\/p>\n
Supervision was conducted to ensure that the Hajj implementation,\nduring this period of institutional transition, continues to meet public\nservice standards and provides service certainty for pilgrims.<\/p>\n
In addition to the transparency of the PPIH selection, the Ombudsman\nalso found issues related to complaint management, healthcare services,\nand service facilities and infrastructure.<\/p>\n
\u201cA number of facilities and infrastructure also do not meet standards\nin terms of both quantity and quality,\u201d he said.<\/p>\n
At one of the embarkation points, he noted that toilet and shower\nfacilities that were not functioning optimally caused queues and\nimpacted pilgrim comfort.<\/p>\n
The Indonesian Ombudsman also encouraged the optimisation of\nscreening and early detection of pilgrims\u2019 health conditions in their\nhome regions.<\/p>\n
On the other hand, the Ombudsman appreciated the use of the \u2018Kawal\nHaji\u2019 application as a complaint channel, as it facilitates the public\nin submitting grievances during the Hajj season.<\/p>\n
To ensure more accountable complaint management, Nuzran urged the\nstandardisation of procedures, certainty regarding resolution times, and\nintegration with SP4N-LAPOR!, the national public service complaint\nmanagement system.<\/p>\n
He also encouraged the Ministry of Hajj and Umrah (Kemenhaj) to\nstrengthen the fulfilment of service standards through the establishment\nand publication of service standards, service declarations, SOPs, and\nservice flows.<\/p>\n
The provision of infrastructure, the adequacy and competence of human\nresources, and inclusive services for vulnerable groups, he added, also\nneed to be addressed.<\/p>\n
To strengthen supervisory synergy, the Indonesian Ombudsman and the\nMinistry of Hajj and Umrah have agreed to initiate a Memorandum of\nUnderstanding (MoU) regarding the supervision of Hajj, both domestically\nand in the Holy Land.<\/p>\n
\u201cMoving forward, we have agreed that there will be an MoU with the\nMinistry of Hajj and Umrah so that we will be involved in supervision in\nthe Holy Land,\u201d said Nuzran.<\/p>\n
Meanwhile, Deputy Minister of Hajj and Umrah Dahnil Anzar Simanjuntak\nwelcomed the involvement of external agencies in Hajj supervision.<\/p>\n
He aims to ensure that the management and services of Hajj and Umrah\nare free from rent-seeking practices and corruption.<\/p>\n
According to him, the involvement of external agencies is highly\nnecessary for the Ministry, including the Indonesian Ombudsman and all\nrelevant parties.<\/p>\n
\u201cThe Ministry of Hajj and Umrah is in a very open position and even\nfacilitates efforts for law enforcement and the supervision of Hajj\nimplementation. Therefore, we support this,\u201d said Dahnil.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/ombudsman-calls-for-improved-transparency-in-hajj-official-selection-1790348717", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }