{
    "success": true,
    "data": {
        "id": 2069478,
        "msgid": "ojk-responds-to-mnc-bank-customers-difficulties-making-transactions-1793757053",
        "date": "2026-11-04 08:18:48",
        "title": "OJK Responds to MNC Bank Customers\u2019 Difficulties Making Transactions",
        "author": "Gita Amanda",
        "source": "REPUBLIKA",
        "tags": "",
        "topic": "Banking",
        "summary": "The Financial Services Authority (OJK) says MNC Bank has no serious solvency concerns, despite reports of customers being unable to use digital services or withdraw cash. It says it is monitoring the bank closely and urges customers to seek information directly from the bank rather than rely on social media speculation.",
        "content": "<p>JAKARTA \u2014 MNC Bank has recently come under scrutiny on social media\nafter reports that it was unable to process customers\u2019 digital\ntransactions and cash withdrawals prompted widespread complaints. In\nresponse, the Financial Services Authority (OJK) said there were no\nserious problems at the bank, but confirmed that it was continuing to\nmonitor it closely.<\/p>\n<p>\u201cWe are keeping a close eye on the situation and coordinating with\nthe bank, its owner and its management. There are absolutely no serious\nissues at this bank, including anything related to solvency,\u201d said Dian\nEdiana Rae, OJK\u2019s Chief Executive for Banking Supervision, on the\nsidelines of the fourth Annual Islamic Banking Meeting (PTBS), part of\nthe Indonesia Islamic Finance Summit (IIFS) 2026, in Makassar, South\nSulawesi, on Tuesday (3 November 2026).<\/p>\n<p>Dian said MNC Bank had a fairly good track record. Even if particular\nproblems arose, such as technical or liquidity issues, he said they\ncould be resolved quickly because they were not serious. The bank was\ntherefore expected to return to normal operations.<\/p>\n<p>\u201cIt can be said that this is a fairly good bank, and it has never had\na bad reputation, let alone defaulted on its obligations to customers,\u201d\nhe stressed.<\/p>\n<p>Dian said the key issue behind the controversy was how the public,\nespecially customers, responded to difficulties such as being unable to\nmake transactions. He urged people not to accept unverified information\ncirculating on social media.<\/p>\n<p>\u201cWhat matters most, in my view, is that the public should communicate\ndirectly with their bank and not speculate or listen to rumours. Banking\nis, by its nature, a business built on trust. This should serve as a\nlesson: attacks carried out through social media can be very dangerous,\u201d\nhe said.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/ojk-responds-to-mnc-bank-customers-difficulties-making-transactions-1793757053",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}