{
    "success": true,
    "data": {
        "id": 2045251,
        "msgid": "office-work-is-inhumane-every-employees-move-is-being-monitored-1792421421",
        "date": "2026-10-19 21:00:00",
        "title": "Office Work Is Inhumane: Every Employee\u2019s Move Is Being Monitored",
        "author": "",
        "source": "CNBC",
        "tags": "",
        "topic": "Technology",
        "summary": "AI monitoring is spreading across workplaces, with systems analysing employees\u2019 conversations and performance continuously. Critics say these tools intensify surveillance and pressure, turning human interactions into scores and potentially reshaping work around what machines reward.",
        "content": "<p>Jakarta, CNBC Indonesia \u2013 \u201cYou are being watched.\u201d That is the\ncomplaint now being heard in workplaces around the world. AI technology\nis no longer just carrying out tasks; it is continuously monitoring\nemployees\u2019 words, movements and interactions, CNBC Indonesia reported on\nMonday (19 October 2026.<\/p>\n<p>In the UK, membership-based legal services company The Co-op is\nreportedly using an AI model from OpenAI to monitor all its employees\u2019\ntelephone conversations. The system analyses more than 50 different\naspects of each conversation, then automatically gives it a pass or fail\nrating. Employees are monitored for hours every day, with not a single\nword missed.<\/p>\n<p>\u201cYou are being watched. This is different from being listened to\noccasionally for compliance. Every word spoken, every time you speak, is\nrecorded. It feels as though we are living in a world that is no longer\nhumane,\u201d one employee told The Guardian.<\/p>\n<p>The company defended the practice, saying that artificial\nintelligence is merely a support tool and does not make the final\ndecisions.<\/p>\n<p>Unions, however, rejected that explanation. \u201cAn unaccountable system\nshould not be someone\u2019s boss. These workers deserve respect, not to be\nassessed endlessly by a machine.\u201d<\/p>\n<p>The situation in the United States is not much different. A survey by\nExpressVPN, cited by Futurism, found that 61 per cent of workplaces\nalready use AI analytics software to measure employee performance.<\/p>\n<p>Burger King, for example, requires employees to wear listening\ndevices connected to AI to monitor the friendliness of their service and\nissue direct instructions through automated messages. Meta, the owner of\nInstagram and WhatsApp, once introduced a system that recorded every\nkeystroke and employees\u2019 screen displays to train its AI. The system was\neventually discontinued after personal data was also exposed.<\/p>\n<p>Observers warn that artificial intelligence is changing the nature of\nwork itself. Rather than replacing workers, the technology may instead\nincrease their workload and intensify surveillance. Every interaction is\nturned into numerical data that can be compared, averaged and assessed\nwithout end.<\/p>\n<p>The approach has been criticised for potentially making workplace\nstandards inhumane. Machines do not tire or have moods. If they are used\nto assess people, employees may eventually adapt their behaviour to\nappear favourable to the machine.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/office-work-is-inhumane-every-employees-move-is-being-monitored-1792421421",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}