New telephone line<\/p>\n
We thought that an extra telephone line would be a good idea,
\nespecially as PT Telkom was offering a special low price for new
\nlines in our area. Our new line was operational on Jan. 29, 1997
\nbut when we went to pay the bill we were told that we had not
\npaid for two months (November and December 1996). The matter was
\neventually solved, but only after a lot of hassles. We had to pay
\nthe bill first and later received a refund. Although Bapak Deddy,
\nIbu Vera and Teti were very helpful, they were unable to solve
\nour problems relating to the payment of bills and fixing the
\nline.<\/p>\n
Since Jan. 29, our new telephone has only been working for
\nabout 10 days. The rest of the time it has been out of order. We
\nhave called Telkom everyday but the answer is always the same.
\n"It has been reported to our technician," they assure us. The
\nfirst report (Number 058) to Telkom's complaint service went
\nmissing. They said the line had already been fixed, but the phone
\nwas still out of order.<\/p>\n
We tried to pay our bill again on March 10, at BDN Manggala
\nWanabakti but yet again they told us we had not paid last month's
\nbill and that payments were not accepted at BDN. Of course, last
\nmonth's bill had already been paid.<\/p>\n
Although I had to pay last month's bill in Slipi, Telkom said
\nthe matter would be settled and the bill would be transferred to
\nBDN Manggala Wanabakti the following month, but obviously this
\nwas not the case.<\/p>\n
To formalize our complaint, we went to PT Telkom's
\nservice point in Palmerah on March 8, and obtained a letter
\nformally assuring us they would send a technician to our home on
\nMarch 10. But nobody ever arrived. We contacted Telkom again on
\nMarch 11 because our telephone was still not working, but again
\nthey said it was in the hands of the technician.<\/p>\n
Why should we continue to pay the bill when the phone has not
\nworked for such a long time? Is it reasonable to expect a new
\nline to work properly on a regular basis? Do we have to be
\nreferred to various offices to pay our bill even though we have
\nalready paid?<\/p>\n
I strongly urge PT Telkom to help us either fix our new line
\nor refund our money.<\/p>\n
S & J WATSON<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/new-telephone-line-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }